Recent Fire Damage Posts

Smoke Alarms=Lives Saved

5/20/2020 (Permalink)

Smoke alarm Having smoke alarms in your home or business saves lives

It is especially important to have smoke alarms in your home. When properly installed and maintained, smoke alarms save lives according to the National Fire Protection Association (NFPA).

In your homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments, check with your state requirements or contact your local Fire Marshall to help ensure all codes are met.

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year, and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician or the American Red Cross.

Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills. For more information on Emergency Preparedness, contact SERVPRO of Conway & Faulkner Counties at 501-328-3301.

Electrical Fire: Now what?

5/20/2020 (Permalink)

Electrical fire in attic Electrical fire that started in the attic.

Faulty wires can cause a residential fire and inflict a lot of damage to the homeowner's property and many people are unaware that they have faulty wiring in their homes. Few things are as terrifying and stressful as watching flames consume your home and personal belongings.


If you have found yourself in this situation, you are probably wondering what you can do to repair the fire damage and to remove the lingering smoke odor. Fortunately, there are ways that a fire restoration team can fix your smoke damaged home and help you salvage your property.

Here is what to expect from our fire restoration teams:

One Hour: Within one hour from notice of loss, a priority responder will contact you.

Four Hours: Within four hours of loss notification, our certified technicians will be onsite to assess the damage.

Eight Hours: Within eight hours of on-site arrival, certified technicians will be working neatly and efficiently to clean, restore, and deodorize. Pre-cleaning for restoration, to prevent any further damage from soot and smoke.

Detailed Explanation: A trained and uniformed technician will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. We then use state-of-the-art restoration techniques to ensure your home or business is back to normal in an appropriate timeframe.

Final Walk-through: After the work has completed, a final walk-through will be conducted with you to help ensure your satisfaction.


We know that dealing with an electrical fire can cause a lot of stress, but you don’t have to face the problem alone. Call SERVPRO of Conway & Faulkner Counties at 501-328-3301 if you have any questions about fire damage for your home or business.

Facts About Smoke and Soot Damage

2/3/2020 (Permalink)

Smoke and soot can cause hidden damage and odor to your home or business. Our SERVPRO of Conway & Faulkner Counties production crews are experts when it comes to smoke damage who can accurately assess the extent of the damage to develop a plan of action. 


 Facts about Smoke and Soot


  • Hot smoke migrates to cooler areas and upper levels of a structure.

  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.

  • The type of smoke may greatly affect the restoration process.


 Different Types of Smoke


Did you know there are actually different types of smoke damage?  There is what is called wet smoke and dry smoke. Listed below you will find two types  in more detail.


 Wet Smoke/Plastic and Rubber


  • Low heat, smoldering, pungent odor, sticky, smeary. This type of smoke damage is harder to clean.


 Dry Smoke/Paper and Wood


  • Fast burning, high temperatures, heat rises, therefore, smoke rises.


 Protein Fire Residue/Evaporation of material


  • Virtually invisible, discolors paints and varnishes, extreme pungent odor.


In the unfortunate event of smoke damage , we are available 24/7. Call us at 501-328-3301.

What To Do After A Fire Damage Has Occurred

2/3/2020 (Permalink)

SERVPRO of Conway & Faulkner Counties knows how devastating a fire can be to your home or business. It leaves behind soot, smoke damage and a host of other problems. Fire damage will affect not only the structure of your property, but also the contents. It will most likely need thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until help arrives.  The following tips may help reduce damage and increase the chances of a successful restoration:


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet

  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.  Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas

  • If electricity is off, empty freezer/ refrigerator completely and prop doors open to help prevent odor

  • Wipe soot from chrome kitchen/ bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant

  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system

  • Clean aluminum window panes to prevent them from being permanently damaged.


Call SERVPRO of Conway & Faulkner Counties at (501) 328-3301, if you have had a fire and we can help answer your questions and also provide you with a free estimate.

Fires...Every Second Counts

2/3/2020 (Permalink)

In a fire every second counts. Seconds can mean the difference between residents of our community escaping safely from a fire or having their lives end in tragedy.
Here are some things to implement with your family so that you are prepared in case there is ever a fire in your home. Remember that a small amount of preparation could mean all the difference to you and your loved ones. 


  1. Draw a map of your home with all members of your household, marking two exits from each room and a path to the outside from each exit.

  2. Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice using different ways out.

  3. Teach children how to escape on their own in case you can’t help them.

  4. Make sure the number of your home is clearly marked and easy for the fire department to find.

  5. Close doors behind you as you leave – this may slow the spread of smoke, heat, and fire.

  6. Once you get outside, stay outside. Never go back inside a burning building.
 Contact your local fire department and see how you can get involved with them and ask them what else you can do to prevent a fire from happening. Sometimes they will have events or give out smoke detectors for your home. Don't think this could never happen to you because it easily could, so be prepared. We don't have control over everything in our homes. Have a plan and be safe!

Fire Safety For Pets

5/29/2019 (Permalink)

Pets? More Like Family!

A fire emergency can hit when you least expect it. SERVPRO understands the need and importance to have an evacuation plan for all members of the family. While you should always be most focused on keeping you and your family safe, you should also spend time on creating a pet evacuation plan. Pet preparation gives you a better chance of getting your pets out of danger as well. Here are some tips to create a great pet evacuation plan:

Practice Evacuating

Emergencies can make it hard to think of everything you need to do in that second. It is important to practice your plan so you will be better prepared if the emergency ever occurs. This can be helpful for all members of the family regardless if they have two or four legs.

Evaluate Your Pets

Its not possible to have your eyes on your pets at every moment of the day. You don't want to put yourself at risk by searching for your dog or cat during a fire emergency, so its important to know where they typically go if frightened. If you know your pets typical hiding spots, it can be easier to find them in an emergency.

Keep Collars and Leashes Handy

Fires are frightening to everyone, but they are especially frightening to dogs. By keeping their collars and leashes handy, you can more easily guide them out of the house. If you are unable to find them, it can be easier for the fire department to get them out if they are wearing collars. It can be a good idea to hang leashes by the door you are planning to evacuate through.

Vacation Plan

Everyone has a different preference of pet care when they are on vacation. Emergencies can happen while you are away, so it is important to still have a plan for your pets. We suggest having a trusted individual stay at your home with your pets or boarding them at a local business like Hounds Hideaway. By doing either of these, your pets time alone and unmonitored is limited.

We are ready to help at anytime of the day. Call SERVPRO of Conway & Faulkner Counties at 501-328-3301.

24-Hour Fire Damage Repair and Restoration

5/29/2018 (Permalink)

A house fire is never expected nor welcome. If your home ever suffers the damage of a fire, the situation can be very overwhelming and stressful. Fire and smoke damage are caused by the fire, but water damage can also be involved because of efforts to extinguish the fire.  SERVPRO of Conway and Faulkner Counties has the experience along with the fire and water damage equipment to help you through this tragedy. Highly trained fire restoration technicians will be able to restore for your home and belongings with the utmost care.

We strive to make this crisis as easy as possible. If you suffer a fire damage event, please contact us with any questions.

Have Questions? Call Us Today – (501)-328-3301

Fire Damage Restoration Services

Each fire is different therefore it creates different damage. We tailor to each specific fire to restore the home or business to the original setting. The steps below are offered to illustrate the process for the typical fire damage restoration.

  1. Emergency Contact
  2. Inspection and Fire Damage Assessment
  3. Immediate Board-Up and Roof Tarp Service (if needed)
  4. Water Removal and Drying (if water damage is present)
  5. Removal of Smoke and Soot from all Surfaces
  6. Cleaning and Repair
  7. Restoration

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – (501) 328-3301

Fire Damage Emergency Tips

5/29/2018 (Permalink)

What you can do until help arrives

After any fire damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have Smoke or Fire Damage? Call (501) 328-3301

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

SERVPRO of Conway & Faulkner Counties Provide Tips to Avoid Common House Fires

5/23/2018 (Permalink)

Cooking fire caused by an unattended stove in Conway home.

House fires can be caused by several different factors, but all of these fires will have invasive smoke damage. Our expertise allows us to work with the effects of different fires that have affected your home. House fires can be a surprise, but there are preventive steps to take to avoid these disasters.

Top five causes of house fires:

  • Cooking fires. Grease is extremely flammable, and it should be supervised at all times while hot. Once the flames start, they are difficult to stop.
  • Candles can be considered dangerous if left unattended. All matches and candles should be out of the reach of children to prevent accidental fires.
  • Electrical fires can result from faulty wiring or an outlet being overloaded. We advise having your home checked by a professional electrician especially if the house is older.
  • Chemical fires are more common during the summer. If cleaning chemicals or other flammable liquids get too hot, they either ignite or explode. Be cautious and read all labels on chemicals to make sure they are stored in the right environment.
  • Heat sources like home heaters should never be left on while the house is empty. We advise inspecting the heater before using it to make sure it is in good condition.

Our Fire Damage Restoration Services

Each smoke and fire damage situation is different. We will have a tailored solution for the specific situation. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today- 501-328-3301

SERVPRO of Conway & Faulkner Counties provides fire, soot and water damage restoration service

3/8/2018 (Permalink)

The active wildfires here in Southern California are increasing their impact as growing Santa Ana winds add fuel to these devastating blazes that are encroaching in our area. According to the New York Times, new fires broke out in Malibu on December 7, with at least 96,000 acres already burned in the Ventura area and 116,000 acres in Los Angeles County. Evacuations have closed hundreds of schools and forced 200,000 of our neighbors to seek safety. The “Thomas Fire” in the Ventura area continues to burn with the aid of strong winds. This fire has caused the closure of the 101 freeway and a boil-water advisory was issued for Ventura County. Santa Ana winds The Santa Ana winds that are enabling the fires to rapidly increase their reach can have speeds in excess of 60 miles per hour. They are not expected to diminish until Friday into Saturday at the earliest. The National Weather Service has warned of “very rapid fire growth” in this area. SERVPRO Meteorologist Lela Davis said that the Santa Ana winds were already very dry when they reached the Southern California valley, allowing them to quickly pull moisture out of vegetation, increasing the risk for wildfires. For the first time ever, a purple wind warning was issued for today under the color-coded system used to advise about high winds. This purple warning pushed wind expectations from the “high” category to “extreme”. Ready to help Here at SERVPRO of Conway & Faulkner Counties we are monitoring this wildfire situation closely. Our thoughts are with those neighbors who may be put in harms’ way during this event. In many cases, a wildfire can result in a total loss for a home or business, but in others it may be a partial loss, or can result in mild smoke damage. If your home or business is affected by a wildfire, SERVPRO of Conway & Faulkner Counties is Here to Help®. 

About SERVPRO of Conway & Faulkner Counties

SERVPRO of Conway & Faulkner Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Conway, AR Smoke and Soot Cleanup

5/10/2016 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Conway, AR Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Conway & Faulkner Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 501-328-3301