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Fire & Water - Cleanup & Restoration

What You Can Expect From Us When A Fire Occurs

2/12/2021 (Permalink)

Soot on the floor from a fire that started in a chimney Soot damage from a fire that started in the chimney and affected the entire home.

When a fire happens in your home or business the first 48 hours is important. It can make the difference between restoring vs replacing your property and personal belongings. SERVPRO of Conway & Faulkner Counties provides timely response ranging from fire, smoot, and smoke removal to content inventory.  

Here is what you can expect from us in your home or business:

  • Within 1 hour from notice of loss a priority responder will contact you.
  • Within 4 hours of loss notification our certified technicians will be onsite to access the damage and walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
  • Within 8 hours of the on-site visit our certified technicians will begin working to preclean for restoration so no further damage from soot or smoke occurs. We will also be in close contact with your insurance adjuster if a claim has been filed.
  • Once we are finished there will be a final walk through with you and the priority responder.

If you have had a fire in your home or business, you can reach us 24 hours a day at 501-328-3301 for a free inspection and we can help you with any questions you might have.

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