Recent Posts

How Water Damage Progresses: A Timeline | SERVPRO® of Conway & Faulkner Counties

5/10/2022 (Permalink)

a bathroom sink showing signs of a water leak SERVPRO of Conway & Faulkner Counties is your 24/7 water restoration expert. Call us right away if you need immediate service.

Have you ever put off fixing a leaky faucet or delayed drying out a small water spot in your home? If you have, chances are that the lingering effects caused more damage than if you had taken care of it as soon as the issue presented itself.

An average household leak can waste up to 10,000 gallons of water in a year.

Water damage can progress rapidly if left untreated. The damage can seep into floorboards, walls or drywall, and can ruin fragile items in your home. It’s crucial to address the issue right away to give your home the best chance of a full restoration.

Here’s what you need to know about how quickly water damage can move through your home:

In the First 24 Hours

If you live in a house, there is a one in four chance of a flood damaging your home within a 30-year period in a high-risk area. Living in the South, we are susceptible to flash flooding from storms, so it is crucial to know what to do early on after the weather event has passed.

Make sure to be proactive in the first 24 to 48 hours following the damage to ensure the least amount of your belongings and possessions become casualties of the water. Certain items will immediately become waterlogged and ruined if not cared for right away.

Items like cozy chairs, scrapbooks or that family quilt that has been passed down for generations can be compromised beyond repair if quick action is not taken. Items like these can take a long time to dry out and sometimes are not salvageable. Additionally, mold grows quickly and efficiently on these things and can make matters worse.

Here at SERVPRO of Conway & Faulkner Counties, we have the “restore vs. replace” mentality. Your possessions matter to us, and we do our best to save the precious things that cannot be replaced.

However, if something cannot be restored, this will be communicated to you. These things are typically removed as soon as possible to expedite the drying of all restorable materials.

Within the First Week

Mold can spread like wildfire if it is not cleaned up and removed properly in this timeframe. If it sets in, it can be incredibly hard on your home’s internal structure and can even compromise its integrity.

After One Week

After a week, the costs and efforts to restore your home will continue to increase and cause you more money and expertise to reverse. The very structure of your home can become damaged beyond repair as well.

How SERVPRO of Conway & Faulkner Counties Will Help

SERVPRO’s restoration process begins with the first call, preferably within the first 24 hours. We begin by thoroughly extracting the water to prevent further spread and to speed up drying time. Most likely, your floors, furniture and other possessions will also need to be cleaned, sanitized and deodorized as well. We finish by using our powerful drying equipment to remove the rest of the moisture and hidden water.

After these initial steps, your home may need construction work to get your property back to its preloss condition. Whether it be a small repair or a massive rebuild, we will be able to help with the restoration and the repairs. We will take you along with us at every step and have you back in your home or business as soon as we can.

Regardless of the type of water damage sustained, SERVPRO has the tools and teams to help your home or business recover. Contact us 247 when you need a dependable team to help you recover.

SERVPRO: The Restoration Experts You Can Believe In | SERVPRO® of Conway & Faulkner Counties

4/19/2022 (Permalink)

two SERVPRO employees unloading cleaning equipment out of a green van No matter the damage sustained, SERVPRO of Conway & Faulkner Counties has the tools and team to help your home return to a normal state quickly.

Have you recently experienced a natural disaster or suffered unexpected water or fire damage in your home? When the unexpected happens in your life, we will be there for you.

Here at SERVPRO, we specialize not only in cleanup and restoration services, but we also offer disaster relief cleanup and help people and businesses get through natural or manmade disasters.

Water Damage

Flash flooding can happen in the blink of an eye, especially if it follows a drought period or a hurricane. It doesn’t matter if the water amount is minimal or massive, any amount of water damage can have serious implications for your home.

In fact, floods cause more than $10 billion in damages nationwide every year.

If you own your own home or are a business owner here in Arkansas, unexpected flooding or unexpected water issues can be detrimental to your family. We are proud to have the tools you need to overcome the damages and get back to your life.

We also employ special Disaster Relief Teams that can be mobilized in an instant to aid in hurricane or other disaster cleanup. They are specially trained to provide assistance and support during those difficult times.

Fire Damage

A fire department in the United States responds to a fire every 23 seconds, and there was roughly $8.1 billion in direct property damage and losses nationwide in 2020.

If your home or business has sustained fire damage, we’ll jump right into action with our seven-step restoration process.

Fire damage can be very extensive and widespread, so our restoration process is very thorough and our technicians follow a step-by-step procedure every time to make sure every assessment is made and the proper cleanup plan is created to return your space to the condition it was before the fire.

Storm Damage

Living in the south, we all know that storms can be unpredictable and can develop quickly and intensely without warning. Thankfully, we specialize in unexpected storm damage, too!

If a major storm hits us here in Conway and overwhelms local resources, we have access to equipment and other materials from our other 1,950 locations to ensure a quick and reliable response to your needs. Our network of other locations allows us to have the resources of a large business with the touch of hometown passion.

SERVPRO specializes in content restoration, with the intention of restoring your items rather than replacing them. We want you to keep your possessions just as much as you do.

What Sets SERVPRO Apart?

When we say 247, we mean 247. Our SERVPRO experts will answer your call day or night via our Emergency Line and you will receive immediate, knowledgeable assistance. Disasters don’t happen only during the daytime, so we are ready when you need us.

With more than 50 years of restoration experience, our experts in green are the reason we are the No. 1 cleanup and restoration team in the nation. We pride ourselves in helping your home or business get back to “Like it never even happened” status as quickly as possible.

Regardless of the type of damage sustained, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.


Common Causes of Fires and Tips To Prevent Them

4/19/2022 (Permalink)

Here are some common causes of fires that you should know and some tips that can help prevent a fire at your home. 


  • Remember to not leave the kitchen unattended while cooking.
  • Turn off burners when finished.Have a fire extinguisher near the kitchen.


  • Never lay down or fall asleep while smoking
  • Smoke outside to avoid falling asleep, putting a cigarette down. 


  • Never leave a candle unattended
  • Make sure that the candle is not close to any items.

These are just a few tips in order to prevent fires. Change your batteries in your smoke detectors the same time each year so you don’t forget to do it and check them periodically to make sure they are working correctly. It is also a good idea to have a plan for you and your family if there ever was a fire and to have practice drills so your family members know what to do in the event of a fire in your home. SERVPRO of Conway & Faulkner Counties is here to answer any questions if you have had a fire at your home. We are available for emergency service 24 hours 7 days a week.  

3 Types of Natural Flooding & Their 4 Main Causes | SERVPRO® of Conway & Faulkner Counties

4/6/2022 (Permalink)

a street completely submerged in water and a flood warning sign in roadway Regardless of the cause of the flooding, SERVPRO of Conway & Faulkner Counties has the team to help you recover from any disastrous event.

As the most common type of natural disaster, flooding is also the most fatal, claiming more lives in the United States annually than hurricanes, tornadoes or lightning. The damage that flooding causes can be localized to one home or impact an entire community depending on its severity.

Flooding can truly happen anywhere in the United States and cause a variety of damages, but there are some key similarities in the type of flooding and what causes it. Today, we will look at the three typical types of flooding and the four reasons they often occur.

The 3 Types of Flooding

Flash floods are the most common type of flood, happening when a storm cell is very wide or parks itself over an area, producing heavy, localized rainfall. Flash flooding happens fast and produces strong currents, often carrying away people and cars caught in its path.

River floods occur when there is too much water for a riverbank to reasonably hold. The water will rise over the sides of the bank, producing flooding in the surrounding area.

Coastal floods happen in areas next to large bodies of water, when storm surges or cyclonic activity causes ocean or gulf levels to rise to flood levels.

The 4 Reasons Natural Flooding Often Occurs

Heavy rainfall. When storms bring about a large amount of rainfall, flooding becomes rather likely. Typically this will manifest as flash floods or river flooding, with urban areas being more at risk. Any area that has a large amount of concrete is more susceptible to flooding, as that inhibits the ground’s ability to absorb excessive amounts of water.

Oceanic activity. A storm surge or hurricane can lead to the rising of an ocean tide, which can then cause coastal flooding. The areas right along the coast are the most endangered, but the water can spread rapidly inland as well.

Dams and levees failing. Many people remember the devastation caused by 2005’s Hurricane Katrina, which was due in part to the levees breaking. This can be extremely devastating, as it releases a large volume of water rapidly.

Snowmelts and ice dams. When in an area that experiences heavy snowfall, spring brings about a lot of melting in a short amount of time, which can lead to flooding. This can be exacerbated by river floods caused by ice dams or ice jams that block the water’s flow downstream.

Regardless of the cause of the flooding, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when flooding or water damage makes a mess in your life.

Let SERVPRO Help Your Business | SERVPRO® of Conway & Faulkner Counties

3/22/2022 (Permalink)

an image with damaged books SERVPRO of Conway & Faulkner Counties is your local commercial restoration expert. Contact us today should you experience any damage.

When you own or operate a business (or both), you know that you need all hands on deck to ensure the business operates smoothly. And even when it’s operating at its best, a disaster can throw a wrench into plans.

The good news is: When a disaster strikes, you have a few more “hands on deck” you can rely on. You can count on your neighbor SERVPRO of Conway & Faulkner Counties to be there for you, because we want to see your business succeed.

Large loss recovery. Fires, storms and flooding are the top causes of financial losses for American businesses. These types of events can cause a large amount of damage, especially if you don’t take action quickly afterward. We understand that accidents or disasters don’t happen at the most opportune times, so that is why we have someone on call 247.

Emergency Ready Plan. Ideally, the recovery process starts long before the disaster does! It’s important to take steps to prepare your business ahead of time. We will work with you to create an emergency plan that outlines what to do and how to do it in the aftermath of an emergency, including basics such as a chain of command and alternative work sites.

Cleaning of All Kinds. We offer cleanup of all types of messes! This includes cleaning for specialized situations like biohazard removal, as well as more general needs like carpet cleaning. We’ve got a solution for every type of messy situation, and the good news is, we have seen and cleaned it all.

Restoration Services. Whether your business has been impacted by a storm, a leaky pipe or a small fire in the kitchen, we can help restore it to preloss condition. Our technicians are trained in comprehensive restoration services, including the repair of water damage, fire damage and storm damage.

Industry Specialization. No matter what type of industry you are in, our technicians are trained on all of the ins and outs of all of them. With the specific or unique needs your company requires in mind, we can tackle any cleaning or restoration needs you may have. And we will do our best to enclose the work area so that your regular business operations are not disturbed.

Whatever your recovery need may be, and whatever your commercial property may require, trust SERVPRO to get the job done. Contact us today to get started on an Emergency Ready Plan or find out how we can serve your business.

Spring Showers & Other Weather Hazards | SERVPRO® of Conway & Faulkner Counties

3/22/2022 (Permalink)

an image with a cloudy, rainy, sunny and snowy sky Extreme temperature changes can lead to the possibility of severe weather. SERVPRO of Conway & Faulkner Counties is a click away if you experience any

The United States is one of the largest countries in the world, coming in second to Russia and Canada based on total land.

When you have a large area like the United States, that means that “seasonal weather” can many different things. There are different weather patterns that occur in different parts of the country, and they cause different weather threats.

With spring upon us, warm and cold air will collide, causing different weather events all throughout the nation. That’s why you must stay prepared.

Let’s look at the Pacific Northwest, which experiences heavy rains during the spring months, often leading to flooding or water damage of some kind. The higher elevations areas here may still have some snow, which can cause problems of its own.

Looking at the Upper Midwest and Northeast regions, you’ll see that spring for this region is actually still winter-like weather. Residents in Maine are likely going to still have snowstorms and blizzards! It’s almost like this region jumps from winter to summer.

Opposite of these regions, the southern West Coast will be looking out for excessive heat waves. In the South Pacific, including Hawaii, they may also be watching for tsunamis.

The middle part of the United States has dryer air, but it’s very windy! This region will have to be prepared for windstorms, derechos and wildfires. With the region being so dry and windy, it’s important to remember how quickly a wildfire can spread with these types of weather conditions. There is also what is known as “Tornado Alley” in this region, so tornadoes can be a problem as well.

Lastly, let’s look at the Southeast region that we call home. This area experiences severe weather conditions leading to anything from severe thunderstorms to tornadoes. In this region, there are some coastal states that will have to be on the lookout for early-season hurricanes.

Weather can be unpredictable, but if you know the regions and their weather conditions, you can stay better prepared. While the weather you experience can look much different than that of someone in a neighboring state, there are hazards everywhere.

If extreme weather leaves you with damage from water, fire or other elements, help is a click away. Contact SERVPRO for fast, expert recovery.

Be Emergency Ready With SERVPRO | SERVPRO® of Conway & Faulkner Counties

3/22/2022 (Permalink)

SERVPRO employee standing in office next to a person reviewing plans If the day comes where your business is hit with disaster or emergency, you can rest assured SERVPRO of Conway & Faulkner Counties will be there to he

“Become your own boss,” they said. “It’ll be fun,” they said.

What they didn’t say is how much time and hard work is devoted to that business of yours. You not only get to be the boss, but you also get to ensure employees are happy, paid and doing their jobs.

So the fact that a natural disaster can come in and ruin your business in a matter of minutes is quite scary. According to FEMA, 40% of small businesses can’t reopen after a natural disaster stops business. And what is even worse is that a quarter of the businesses that do reopen are forced to close forever within the first year.

Now we are faced with another concern. Businesses are not only having to close their doors because of emergencies or natural disasters, but now they are being forced to shut their doors because of global pandemic. Which is why it’s important to plan and prepare while you can!

Did you know that three-quarters of all small businesses don’t have a plan in place? SERVPRO is here to change that.

Our goal is to help business owners in Conway, Vilonia, Mayflower and more prepare an Emergency Ready Plan.

Our goal is to help you become so prepared for a natural disaster or anything else, that when it’s time to evacuate, that’s literally all you will have to do! We will carefully review your business needs and requirements, covering everything from restoration to data recovery. We want to make it a simple process for you and your employees, so that if disaster strikes, you are calm rather than overwhelmed.

Being your own boss can be fun, but fun doesn’t come without hard work, and disaster planning doesn’t have to be that. Call your local SERVPRO experts today and get started on your plan!

When your business is ready to prioritize planning and safety to prevent extended downtime, contact SERVPRO to get the Emergency Ready Plan underway from the folks who know all there is to know about disaster and recovery.

Fire Can’t Start Without These 4 Major Things | SERVPRO® of Conway & Faulkner Counties

3/22/2022 (Permalink)

a small paper house burning If your home or business has any damage, SERVPRO of Conway & Faulkner Counties is ready around the clock to help you recover.

Do you remember what a tetrahedron is? For some of us, it’s been a while since we had a geometry quiz so to save us all time—it’s a three-dimensional, triangular shape with four equal sides.

This relates to fire safety because there is something called a fire tetrahedron. This is a way of saying that it requires four components for a fire to live. With only one component missing, a fire will die.

The 4 Things a Fire Needs to Live

Fuel. The saying “just adding fuel to the fire,” is what we think of when we see that fire needs fuel. The fuel can be things like wood, plastic or other sources. Essentially, it’s something that can easily be burned.

Heat. We are taught as young children that fire is hot. So it’s only logical to know that once something is exposed to heat, it will eventually ignite of melt.

Oxygen. Oxygen is what helps breathe life into anything—and that includes fire. Oxygen provides an expanding series of chemical reactions that actually generate the combustion process.

Chemical Chain Reaction. Things always cause a type of chain reaction. In the case of a fire, this is what continues to feed a fire. 

The 4 Ways to Stop a Fire

Cool it. When you see a fire, your immediate reaction is to douse it with water. Which is smart, seeing that cooling it down is one of the best ways to put a fire out. It’s important to remember, though, that because of the high heat, it will likely take lots of water to put a fire out.

Smother it. Sometimes a fire can’t get cooled off enough, so therefore, the best thing you can do is remove the oxygen that it’s feeding off of! Removing the oxygen by smothering it will quickly help a fire go out.

Starve it. If you starve something from the things it needs, it will eventually die. The same is true for a fire—starve it from fueling agents, oxygen or heat, and it will eventually come to a natural end.

Interrupt the chain reaction. The last thing you can do is to interrupt the chain reaction, and you can do this by using chemical agents. A chemical agent called halon is particularly effective at this, but because it has an elevated potential for ozone depletion, it’s considered an environmental threat.

If the fire tetrahedron makes a wreck of your home or business, we’re ready around the clock to help you recover. Contact SERVPRO anytime for fast, thorough cleanup and recovery after a fire.


Deciphering What “Full Service” Means | SERVPRO® of Conway & Faulkner Counties

3/22/2022 (Permalink)

a green SERVPRO van parked in a warehouse full of equipment When you need cleanup and recovery of any kind, you can trust SERVPRO of Conway & Faulkner Counties to get the job done.

When you own a home or business, it’s likely that at some point you will endure damage from a storm or an emergency. If that time comes, you know that when you see that big green SERVPRO truck headed your way, all will be fine!

SERVPRO is best known as a cleaning company, but what we think you should really know is that we are a full-service company. Meaning, if you need something cleaned, or restored, no matter the cause, we can get the job done right!

Here’s what SERVPRO means by full service:

Water damage recovery. Water damage can come from all kinds of things and can do all types of damage! No matter what the cause or reason is, you can rest assured that we will be there to get you through the cleanup process.

Fire damage recovery. Fires happen every 23 seconds here in the United States. And as you can imagine, they can do a lot of damage to a structure along with all the contents inside. That’s why SERVPRO brings in lots of help to get your place fixed in an efficient way.

Mold removal. If you’ve had any type of water damage in your home or business, you can bet that at some point you might run into mold damage! Mold can threaten the structure of your home and spreads quickly. So, when it comes to mold cleanup, it’s best you leave that to the professionals.

Storm recovery. Storms happen without warning sometimes and can cause damage to your home or business. No matter what kind of damage you experience, we are on call 247 in case you need immediate help.

Commercial needs. We provide home and business owners with the same services, except business owners get a few more, like advanced cleaning services to let you put your best foot forward.

General cleaning. Cleaning can be the most hated chore for some people, but here at SERVPRO, we don’t mind it. We not only do general cleaning, but we will clean carpets, curtains and upholstery so that when we leave, you know without a doubt your place is clean.

Specialty cleaning. Sometimes you need cleaning that goes above and beyond. We offer advanced, specialized techniques for document restoration, air duct cleaning and even biohazard cleanup.

Add 24-hour service and an easy insurance process to all this, and the picture becomes clear—when you need cleanup and recovery of any kind, you can trust SERVPRO to get the job done.


Commercial Vandalism and Trauma Cleanup

3/22/2022 (Permalink)

Trauma, vandalism, and crime scene cleanup. Did you know that SERVPRO® of Conway & Faulkner Counties provides these services to your commercial business. We know that if you find yourself in a tough situation like these that you will need help and guidance in how to get these situations handled. We are a phone call away and are available 24 hours a day 7 days a week. You can be assured that our trained production staff will always treat you and  your property with empathy and respect.

Here are a few other services we provide instead of the typical water, fire, and mold services: 

*Trauma clean up


*Tear gas and pepper spray residues

*Odor removal and deodorization

*Fire extinguisher debris

SERVPRO® of Conway & Faulkner Counties will ensure the safety and cleanliness for each situation and make it look "Like it never even happened." Give us a call at 501-328-3301 and we will answer any questions that you might have. We also provide free estimates.