Recent Posts

SERVPRO of Conway Fleet Expansion

1/18/2021 (Permalink)

Ford Transit Ford Transit added to our vehicle fleet at SERVPRO of Conway & Faulkner Counties.

Everyone here at SERVPRO of Conway & Faulkner Counties is proud to announce that our transportation fleet has expanded. Our business being able to add a vehicle to our team is another way that we are making sure that we can take care of our residential and commercial customers. This also allows for us to make sure our team members have another safe and reliable mode of transportation. We decided that a Ford Transit was a good fit for our business, as it allows for us to carry a good quantity of drying equipment and supplies to each job site with ample space inside the vehicle. If your business or residence has had water, fire or mold damage give a call at 501-328-3301 and we can provide a free estimate for these services. 

Crew Members Helping During Hurricane Sally

1/18/2021 (Permalink)

Hurricane Sally Crew Members at the Gulf Coast during Hurricane Sally

The 2020 Hurricane season was a very active year with several hurricanes hitting the gulf coast. Crew members from SERVPRO of Conway & Faulkner Counties were able to travel with the SERVPRO Storm Team to the gulf coast when Hurricane Sally made landfall. 

One reason SERVPRO of Conway & Faulkner Counties likes to travel when storms hit across the United States is the people that our team members get to meet. 

When a storm, like a hurricane, causes damage to a home or business, it can be a devastating time for the homeowner, or property owner and being able to help them get the damage cleaned up, or in some cases to give advise on what the homeowner can do themselves to help restore the damage is always rewarding. Customer service is our number one goal here in Conway, and that includes when we are traveling from home. 

Thank you for allowing SERVPRO of Conway & Faulkner Counties the ability to help restore your hones and businesses. 

Fire Damage in Vilonia, Arkansas

1/18/2021 (Permalink)

Fire Damage from the Chimney Damage from a Chimney in the Attic

A fire started in the chimney of this Vilonia home, and caused damage to several rooms in the home, including the attic. This picture shows the damage that occurred in the Attic of this home. 

SERVPRO of Conway & Faulkner Counties was called to inspect the loss to see if we could clean the soot and smoke damage. We were able to clean the smoke and soot damage that occurred and get it ready for reconstruction services. 

We receive calls every year from fires that begin in a chimney. There are several things that you can do to make sure this doesn't happen to your home. 

Many times a chimney fire will go undetected, here are some indications that you have had a chimney fire from the Chimney Safety Institute of America:

Nine Signs that You’ve Had a Chimney Fire 
Since a chimney, damaged by a chimney fire, can endanger a home and its’ occupants and a chimney fire can occur without anyone being aware of them it’s important to have your chimney regularly inspected by a CSIA Certified Chimney Sweep. Here are the signs that a professional chimney sweep looks for:

  • “Puffy” or “honey combed” creosote
  • Warped metal of the damper, metal smoke chamber connector pipe or factory-built metal chimney
  • Cracked or collapsed flue tiles, or tiles with large chunks missing
  • Discolored and/or distorted rain cap
  • Heat-damaged TV antenna attached to the chimney
  • Creosote flakes and pieces found on the roof or ground
  • Roofing material damaged from hot creosote
  • Cracks in exterior masonry
  • Evidence of smoke escaping through mortar joints of masonry or tile liners

Here is the link for further information about chimney fires.

If you have had a fire at your home or business. Give SERVPRO of Conway & Faulkner Counties a call at 501-328-3301 and we can come out to give you a free estimate. 

What Will Happen When You Contact Us?

6/8/2020 (Permalink)

Here is what to expect during the first several hours after contacting SERVPRO of Conway & Faulkner Counties: 

Response Time - When damage has occurred to your home or business, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within one hour after you have contacted us about your emergency. Once you have provided them with the necessary information, we will begin preparing to address the needs of you or your client.

Arrive Time - Our technicians can be on-site to begin the restoration process within four hours. Beginning the process more quickly will result in less damage overall at your home or business, which can end up costing you less money. Response time can make a difference if you have suffered a great deal of damage.

Inspection/Verbal Briefing - Once the damage restoration specialists have arrived, they will inspect the home to determine the extent of the damage and decide on the best course of action moving forward. If you are trying to figure out if you should file a claim, then our team can help you decide what should be done. If you decide to file an insurance claim than they will provide a verbal briefing to your insurance provider. They will document everything that they are doing and be in close contact with your insurance provider. Our team's quick 24-hour response will allow us to begin mitigation as soon as possible to prevent any further damage before we begin work on necessary repairs.

Commercial Fire in Conway, Arkansas

6/8/2020 (Permalink)

Fire damage to your commercial business can be catastrophic. It does not matter what kind of business that you have, a fire can mean downtime, loss of income, loss of goods, costly equipment loss, loss of property or worse.  A fire can quickly move through a building and if you are not prepared it can be a situation that escalates faster than you realize. Good planning can help ensure that a fire does not happen, or if it does how it can be handled quickly and effectively.

We recently received a call from a local business in Conway and they had an electrical fire that started in the kitchen and needed help getting their business back up and running. We were onsite within 4 hours to meet the business owner to come up with a plan of action and started working the loss the day we received it. SERVPRO of Conway & Faulkner knows that time down for your business, is money lost. Our team will work around the clock to make sure it is “Like it never even happened,” and your business is back up and running!

Saving Your Business Downtime After a Flood

5/21/2020 (Permalink)

There are several reasons for flooding in your Conway warehouse. Storm surges, torrential rains, flash floods, or overflowing rivers can create an issue for your business.

Commercial flood damage can disrupt your daily operations, leaving you with downtime you cannot afford. Your business always relies on being able to run smoothly, so you should get in touch with us at SERVPRO of Conway & Faulkner Counties and we will waste no time in helping you remove the flood waters and drying out your building.

When we first arrive for the initial inspection, we will determine the scope of the damage and how we need to proceed. We will also make sure there are no safety hazards. We then can begin water extraction with industrial, truck-mounted pumps. Removing the bulk of the water can help with avoiding additional damage like mold growth.

Once the water is extracted, our team members will remove any wet materials that cannot be dried. Sometimes, baseboards drywall, insulation or flooring that is not salvageable is removed. Any cabinet drawers and doors are opened, and toe kicks are taken off as well. Each wet surface must be treated.

This is when we can begin the drying process. We use commercial grade equipment, such as dehumidifiers and air movers, to increase the circulation of air and evaporation. Our team members will monitor the environment daily to ensure that the process goes as quickly and efficiently as possible.

Once the materials have met their drying goals than the drying equipment is removed, and structural reconstruction can take place.

SERVPRO of Conway & Faulkner Counties understands that a flood situation can halt the operations of your business in Central Arkansas. We know that this means you will have a loss of income; we do not waste time getting to your business and drying it out. Give us a call at 501-328-3301.

Emergency READY Profile....What Is It and How Can It Help Your Business?

5/21/2020 (Permalink)

As many as 50% of businesses close following a disaster, according to the latest research. Of the businesses that survive, most of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are ready for whatever happens speaks trust to your clients and employees that in the event your business is affected by a disaster, you have a plan.

By developing a SERVPRO Emergency READY Profile for your business, you will minimize business interruption. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost. 
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. 
  • A guide to help you get back into your building following a disaster. This can help minimize the amount of time your business is inactive by having an immediate plan of action. 
  • Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money. 
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency.

SERVPRO of Conway & Faulkner Counties will provide this service for free! Call us to schedule a time for us to come and develop an ERP for your business.

Will It Ever Stop Raining?

5/20/2020 (Permalink)

Will It Ever Stop Raining?

The weather in Arkansas this year has been wet. We have seen what seems likes days and weeks of rain, from flash flooding to rain showers. It is always a good idea to make sure that you are prepared to handle these rainstorms. In the event of a rainstorm here are a few tips to help keep you safe. 

  1. If you are driving during a rainstorm put on your headlights, hazard lights, and drive slowly to prevent hydroplaning.
  2. Get out of boats and stay away from large bodies of water in the case of lightning striking.
  3. Most importantly, Take shelter! 

Emergency situations are never enjoyable, but we strive to make life get back to normal quickly and smoothly. If you have a flooding emergency that takes place in your home or commercial business, we are here to help! Call SERVPRO of Conway & Faulkner Counties at 501-328-3301.

Facts About Tornadoes

5/20/2020 (Permalink)

It is tornado season here in Arkansas, and our main threat is tornado and wind damage. Here are a couple of things from to help be prepared in the event of severe weather.

To begin preparing, you should build an emergency kit and make a family communications plan.

Listen to NOAA Weather Radio or to commercial radio or television newscasts for the latest information. In any emergency, always listen to the instructions given by local emergency management officials.

Be alert to changing weather conditions. Look for approaching storms.

If you see approaching storms or any of the danger signs, be prepared to take shelter immediately.

Go to a pre-designated area such as a safe room, basement, storm cellar, or the lowest building level. If there is no basement, go to the center of a small interior room on the lowest level (closet, interior hallway) away from corners, windows, doors, and outside walls. Put as many walls as possible between you and the outside. Get under a sturdy table and use your arms to protect your head and neck.

Keeping you Safe

5/20/2020 (Permalink)

Do you have a good quality weather radio?

A weather radio is designed to alert you to potentially dangerous weather, such as an approaching tornado, massive hailstorm, or hurricane. It allows you to be warned ahead of storms providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

When shopping for a weather radio, look for the following key features:

  • Reviewable alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear)
  •  Specific Area Message Encoding (SAME) alert programming- alerts when specific counties are threatened, ensuring you only receive alerts from your county.
  •  Ease of programming

If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit the NoAA weather radio website.