Recent Posts

Frozen Pipes? Now What?

2/4/2020 (Permalink)

Do you know how to prevent frozen pipes?
The weather has been mild in central Arkansas this year, but winter is not over yet, and it might be a good idea to know how to keep your pipes from freezing. SERVPRO of Conway & Faulkner Counties would like to offer you a few tips on how to keep this from happening in your home or business.


  • Open cabinet doors in your kitchen and bathroom to allow warmer air to circulate around the plumbing, especially if your sinks are on the outside wall.

  • Let the cold water drip from the faucet. Running water through the pipe helps prevent pipes from freezing.
 What to do if frozen pipes occur 
  • If you turn on a faucet and only a trickle comes out, you may well have a frozen pipe. If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the mainline enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

  • Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

  • Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.
 

Drying Equipment

2/4/2020 (Permalink)

SERVPRO of Conway & Faulkner Counties has the equipment, training, and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. If is important to handle every water problem as a real threat to your property. Technology and equipment must be counted on to perform these services properly. Here are a few tools used by our technicians. 

  • Moisture Sensors-Used to detect moisture in carpets, baseboards, and walls. 
  • Moisture Meters-Used to determine the actual moisture content of various materials. The moisture meter provides accurate readings, allowing the SERVPRO of Conway & Faulkner Counties technicians to monitor the drying process. 
  • Thermohygrometers-This is used to measure the temperature and relative humidity. Having this information, allows our technicians the ability to calculate and create an environment most conducive to drying. 
  • Ultra-Low-Volume (ULV) Foggers-Used to atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard to reach areas. 
  • Thermal Foggers-Used to dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach. 

Call SERVPRO of Conway & Faulkner Counties, we have the training and equipment to make it "Like it never even happened." Call us today at 501-328-3301

Customer's Handwritten Testimonal

2/4/2020 (Permalink)

It is always our great pleasure at SERVPRO of Conway & Faulkner Counties to serve the people in Conway and the surrounding areas. We work hard to make sure our customers get the very best care when doing business with us, and we take whatever time is necessary to make sure this happens. 

We know that dealing with the mitigation from a fire or water loss, the renovation and clean up can be very stressful and our team here at SERVPRO of Conway & Faulkner Counties understands that. We are here to help you make a tough situation a little bit easier. 

That is one reason it is always wonderful to receive a handwritten note that a customer has taken the time to write and send to us, like the one we received here:

"Dear Terry,"

Cynthia & I want to express our thanks to SERVPRO's quality & timely service. We are so pleased with the communication and service! If you have others in your organization like Chet, your business will continue to thrive!" 

"Grateful, Robby & Cynthia"

Here at SERVPRO of Conway & Faulkner Counties were are dedicated to serving our customers and our community. 

Preventative Tips For Water Damage

2/4/2020 (Permalink)

Water damage to homes after a flood or a heavy rain can be disastrous. Oftentimes, these events are unexpected, and if we are not prepared for what may happen, we can suffer more water damage than we need to. 

  • Inspect Your Home. Take a good look around your home, are you prepared for wet weather? Do exterior doors fit as tightly as they should, and are the doors and windows weather stripped? Have you looked at your roof to see if it needs any maintenance? Are there low lying areas in your yard, and does it drain well? 
  • Maintenance. Regularly check your rain gutters and spouts, if they get clogged with debris such as dead leaves or small branches, they are not going to be able to drain away rainwater. If water were to back up it can leak back to walls of your home, without you knowing it, and you could have water damage you didn't know about, and even mold. Regular maintenance will help alleviate these problems. 
  • City Communication. Power lines and telephone poles near your home can be an issue when storm season comes if they are not in good condition. Contact your utilities companies and have them come take a look prior to wet weather to make sure you and your loved ones will be safe. Be aware of the condition of any large trees on your property. If the grounds become saturated, a tree with an unstable root base can fall and create problems. Make sure you know who to call should you need help. 

SERVPRO of Conway & Faulkner Counties is ready to help in any way we can. If you have sustained water damage to your property, give us a call today at 501-328-3301. 

Laundry and Water Damage

2/4/2020 (Permalink)

Did you ever think your house could be flooded by doing laundry?

In our office at SERVPRO of Conway & Faulkner Counties we receive calls from homeowners who have had water damage from their washing machines. Appliances can cause significant water damage to your home. If you leave the house with your washing machine running, you could return home to a flooded house and if you start laundry on your way to bed, you may wake up step in a pool of water.

Here are a few reasons why washing machines malfunction.

  1. They can malfunction and not cycle themselves off and continue to run
  2. The drain hose can become disconnected and your machine will not fill up with water, but the water will continue to run.

It is a good idea to have your appliances checked regularly, and don’t leave the house or go to bed and start your laundry. These two tips will help cause less damage to your home if you have a washing machine that malfunctions and causes water damage in your home. 

If you find yourself in this situation, give us a call at 501-328-3301 and our team at SERVPRO of Conway & Faulkner Counties will be there to help! 

Facts About Smoke and Soot Damage

2/3/2020 (Permalink)

Smoke and soot can cause hidden damage and odor to your home or business. Our SERVPRO of Conway & Faulkner Counties production crews are experts when it comes to smoke damage who can accurately assess the extent of the damage to develop a plan of action. 


 Facts about Smoke and Soot


  • Hot smoke migrates to cooler areas and upper levels of a structure.

  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.

  • The type of smoke may greatly affect the restoration process.


 Different Types of Smoke


Did you know there are actually different types of smoke damage?  There is what is called wet smoke and dry smoke. Listed below you will find two types  in more detail.


 Wet Smoke/Plastic and Rubber


  • Low heat, smoldering, pungent odor, sticky, smeary. This type of smoke damage is harder to clean.


 Dry Smoke/Paper and Wood


  • Fast burning, high temperatures, heat rises, therefore, smoke rises.


 Protein Fire Residue/Evaporation of material


  • Virtually invisible, discolors paints and varnishes, extreme pungent odor.


In the unfortunate event of smoke damage , we are available 24/7. Call us at 501-328-3301.

What To Do After A Fire Damage Has Occurred

2/3/2020 (Permalink)

SERVPRO of Conway & Faulkner Counties knows how devastating a fire can be to your home or business. It leaves behind soot, smoke damage and a host of other problems. Fire damage will affect not only the structure of your property, but also the contents. It will most likely need thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until help arrives.  The following tips may help reduce damage and increase the chances of a successful restoration:


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet

  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.  Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas

  • If electricity is off, empty freezer/ refrigerator completely and prop doors open to help prevent odor

  • Wipe soot from chrome kitchen/ bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant

  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system

  • Clean aluminum window panes to prevent them from being permanently damaged.


Call SERVPRO of Conway & Faulkner Counties at (501) 328-3301, if you have had a fire and we can help answer your questions and also provide you with a free estimate.

Fires...Every Second Counts

2/3/2020 (Permalink)

In a fire every second counts. Seconds can mean the difference between residents of our community escaping safely from a fire or having their lives end in tragedy.
Here are some things to implement with your family so that you are prepared in case there is ever a fire in your home. Remember that a small amount of preparation could mean all the difference to you and your loved ones. 


  1. Draw a map of your home with all members of your household, marking two exits from each room and a path to the outside from each exit.

  2. Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice using different ways out.

  3. Teach children how to escape on their own in case you can’t help them.

  4. Make sure the number of your home is clearly marked and easy for the fire department to find.

  5. Close doors behind you as you leave – this may slow the spread of smoke, heat, and fire.

  6. Once you get outside, stay outside. Never go back inside a burning building.
 Contact your local fire department and see how you can get involved with them and ask them what else you can do to prevent a fire from happening. Sometimes they will have events or give out smoke detectors for your home. Don't think this could never happen to you because it easily could, so be prepared. We don't have control over everything in our homes. Have a plan and be safe!

Winter Storm Damage

2/3/2020 (Permalink)

Did you know that a winter storm can cause significant damage to your home and property?
Winter storms can bring snow, ice, heavy winds and rains that can cause thousands of dollars of damage to your home. Here are a few ways that a winter storm can cause damage to your home:


  • Roof Damage.  High winds can rip the tiles off your roof, and cause tree branches to fall on top of your roof, and they can fall through the roof and harm the inside of your home.

  • Frozen Pipes. Freezing temperatures can cause pipes to freeze and subsequently burst. This can lead to severe water damage in your home.

  • Ice Dams.  An ice dam is a buildup of ice on the roof of your home. It occurs when melting snow refreezes and blocks other snow from draining properly. This can lead to a buildup of standing water that can then leak into your walls or ceilings.

How To Prepare
Here are some practical steps you can take to limit damage to your home during a winter storm, such as cleaning gutters and rain spouts in advance to prevent ice dams. You should also trim any tree branches that are too close to the house or to your power lines.
Before a winter storm arrives make sure you have purchased non-perishable food items, warm clothing, extra blankets and a battery operated radio. 
If a winter storm causes damage to your home. SERVPRO of Conway & Faulkner Counties is here to help and we can be onsite right away to help you recover and get back to normal after a winter storm. Give us a call at 501-328-3301.  

Commercial Water Damage

1/31/2020 (Permalink)

Here are SERVPRO of Conway & Faulkner Counties, we understand that when a commercial business experiences water damage it not only slows production time but can damage the goods needed to operate. During these emergencies, it is not just the building that needs to be back up and functioning but the materials and equipment you use on a daily basis that allows your business to be successful.  We understand that downtime means lost revenue for your business.


SERVPRO of Conway & Faulkner Counties has the ability to save things like office furniture, and even sensitive information that may be stored in the office with our Document Restoration. We are in the business of restoring these items that may have been damaged during your water emergency. We always attempt to salvage anything damaged because we understand that it can keep the cost down for you and the insurance company as well as the value it has to your company. If an item can be saved or restored it is worth the time to do so. 


Everyone at SERVPRO of Conway & Faulkner Counties will work tirelessly to treat each of your items with special care and our team is trained to keep your items from damage while we do the work at your business.


Trust that SERVPRO of Conway & Faulkner Counties keeps in mind that time down for your business, is money lost. So our team will work around the clock to make sure it is “Like it never even happened.” and your business is back up and running!