Recent Posts

What Will Happen When You Contact Us?

6/8/2020 (Permalink)

Here is what to expect during the first several hours after contacting SERVPRO of Conway & Faulkner Counties: 

Response Time - When damage has occurred to your home or business, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within one hour after you have contacted us about your emergency. Once you have provided them with the necessary information, we will begin preparing to address the needs of you or your client.

Arrive Time - Our technicians can be on-site to begin the restoration process within four hours. Beginning the process more quickly will result in less damage overall at your home or business, which can end up costing you less money. Response time can make a difference if you have suffered a great deal of damage.

Inspection/Verbal Briefing - Once the damage restoration specialists have arrived, they will inspect the home to determine the extent of the damage and decide on the best course of action moving forward. If you are trying to figure out if you should file a claim, then our team can help you decide what should be done. If you decide to file an insurance claim than they will provide a verbal briefing to your insurance provider. They will document everything that they are doing and be in close contact with your insurance provider. Our team's quick 24-hour response will allow us to begin mitigation as soon as possible to prevent any further damage before we begin work on necessary repairs.

Commercial Fire in Conway, Arkansas

6/8/2020 (Permalink)

Fire damage to your commercial business can be catastrophic. It does not matter what kind of business that you have, a fire can mean downtime, loss of income, loss of goods, costly equipment loss, loss of property or worse.  A fire can quickly move through a building and if you are not prepared it can be a situation that escalates faster than you realize. Good planning can help ensure that a fire does not happen, or if it does how it can be handled quickly and effectively.

We recently received a call from a local business in Conway and they had an electrical fire that started in the kitchen and needed help getting their business back up and running. We were onsite within 4 hours to meet the business owner to come up with a plan of action and started working the loss the day we received it. SERVPRO of Conway & Faulkner knows that time down for your business, is money lost. Our team will work around the clock to make sure it is “Like it never even happened,” and your business is back up and running!

Saving Your Business Downtime After a Flood

5/21/2020 (Permalink)

There are several reasons for flooding in your Conway warehouse. Storm surges, torrential rains, flash floods, or overflowing rivers can create an issue for your business.

Commercial flood damage can disrupt your daily operations, leaving you with downtime you cannot afford. Your business always relies on being able to run smoothly, so you should get in touch with us at SERVPRO of Conway & Faulkner Counties and we will waste no time in helping you remove the flood waters and drying out your building.

When we first arrive for the initial inspection, we will determine the scope of the damage and how we need to proceed. We will also make sure there are no safety hazards. We then can begin water extraction with industrial, truck-mounted pumps. Removing the bulk of the water can help with avoiding additional damage like mold growth.

Once the water is extracted, our team members will remove any wet materials that cannot be dried. Sometimes, baseboards drywall, insulation or flooring that is not salvageable is removed. Any cabinet drawers and doors are opened, and toe kicks are taken off as well. Each wet surface must be treated.

This is when we can begin the drying process. We use commercial grade equipment, such as dehumidifiers and air movers, to increase the circulation of air and evaporation. Our team members will monitor the environment daily to ensure that the process goes as quickly and efficiently as possible.

Once the materials have met their drying goals than the drying equipment is removed, and structural reconstruction can take place.

SERVPRO of Conway & Faulkner Counties understands that a flood situation can halt the operations of your business in Central Arkansas. We know that this means you will have a loss of income; we do not waste time getting to your business and drying it out. Give us a call at 501-328-3301.

Emergency READY Profile....What Is It and How Can It Help Your Business?

5/21/2020 (Permalink)

As many as 50% of businesses close following a disaster, according to the latest research. Of the businesses that survive, most of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are ready for whatever happens speaks trust to your clients and employees that in the event your business is affected by a disaster, you have a plan.

By developing a SERVPRO Emergency READY Profile for your business, you will minimize business interruption. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost. 
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. 
  • A guide to help you get back into your building following a disaster. This can help minimize the amount of time your business is inactive by having an immediate plan of action. 
  • Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money. 
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency.

SERVPRO of Conway & Faulkner Counties will provide this service for free! Call us to schedule a time for us to come and develop an ERP for your business.

Will It Ever Stop Raining?

5/20/2020 (Permalink)

Will It Ever Stop Raining?

The weather in Arkansas this year has been wet. We have seen what seems likes days and weeks of rain, from flash flooding to rain showers. It is always a good idea to make sure that you are prepared to handle these rainstorms. In the event of a rainstorm here are a few tips to help keep you safe. 

  1. If you are driving during a rainstorm put on your headlights, hazard lights, and drive slowly to prevent hydroplaning.
  2. Get out of boats and stay away from large bodies of water in the case of lightning striking.
  3. Most importantly, Take shelter! 

Emergency situations are never enjoyable, but we strive to make life get back to normal quickly and smoothly. If you have a flooding emergency that takes place in your home or commercial business, we are here to help! Call SERVPRO of Conway & Faulkner Counties at 501-328-3301.

Facts About Tornadoes

5/20/2020 (Permalink)

It is tornado season here in Arkansas, and our main threat is tornado and wind damage. Here are a couple of things from https://www.ready.gov/tornadoes to help be prepared in the event of severe weather.

To begin preparing, you should build an emergency kit and make a family communications plan.

Listen to NOAA Weather Radio or to commercial radio or television newscasts for the latest information. In any emergency, always listen to the instructions given by local emergency management officials.

Be alert to changing weather conditions. Look for approaching storms.

If you see approaching storms or any of the danger signs, be prepared to take shelter immediately.

Go to a pre-designated area such as a safe room, basement, storm cellar, or the lowest building level. If there is no basement, go to the center of a small interior room on the lowest level (closet, interior hallway) away from corners, windows, doors, and outside walls. Put as many walls as possible between you and the outside. Get under a sturdy table and use your arms to protect your head and neck.

Keeping you Safe

5/20/2020 (Permalink)

Do you have a good quality weather radio?

A weather radio is designed to alert you to potentially dangerous weather, such as an approaching tornado, massive hailstorm, or hurricane. It allows you to be warned ahead of storms providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

When shopping for a weather radio, look for the following key features:

  • Reviewable alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear)
  •  Specific Area Message Encoding (SAME) alert programming- alerts when specific counties are threatened, ensuring you only receive alerts from your county.
  •  Ease of programming


If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit the NoAA weather radio website.

https://www.weather.gov/nwr/

Certified: SERVPRO Cleaned-a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table Our defensive cleaning program gives your business a way forward by providing your employees and customers on going safety and assuredness.

Let us help you get back to business

As our communities re-open, we are all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we have developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we are offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you have selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We have cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you will be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home.

Call SERVPRO of Conway & Faulkner Counties today at 501-328-3301 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Smoke Alarms=Lives Saved

5/20/2020 (Permalink)

Smoke alarm Having smoke alarms in your home or business saves lives

It is especially important to have smoke alarms in your home. When properly installed and maintained, smoke alarms save lives according to the National Fire Protection Association (NFPA).

In your homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments, check with your state requirements or contact your local Fire Marshall to help ensure all codes are met.

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year, and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician or the American Red Cross.

Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills. For more information on Emergency Preparedness, contact SERVPRO of Conway & Faulkner Counties at 501-328-3301.

Electrical Fire: Now what?

5/20/2020 (Permalink)

Electrical fire in attic Electrical fire that started in the attic.

Faulty wires can cause a residential fire and inflict a lot of damage to the homeowner's property and many people are unaware that they have faulty wiring in their homes. Few things are as terrifying and stressful as watching flames consume your home and personal belongings.


If you have found yourself in this situation, you are probably wondering what you can do to repair the fire damage and to remove the lingering smoke odor. Fortunately, there are ways that a fire restoration team can fix your smoke damaged home and help you salvage your property.

Here is what to expect from our fire restoration teams:

One Hour: Within one hour from notice of loss, a priority responder will contact you.

Four Hours: Within four hours of loss notification, our certified technicians will be onsite to assess the damage.

Eight Hours: Within eight hours of on-site arrival, certified technicians will be working neatly and efficiently to clean, restore, and deodorize. Pre-cleaning for restoration, to prevent any further damage from soot and smoke.

Detailed Explanation: A trained and uniformed technician will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. We then use state-of-the-art restoration techniques to ensure your home or business is back to normal in an appropriate timeframe.

Final Walk-through: After the work has completed, a final walk-through will be conducted with you to help ensure your satisfaction.


We know that dealing with an electrical fire can cause a lot of stress, but you don’t have to face the problem alone. Call SERVPRO of Conway & Faulkner Counties at 501-328-3301 if you have any questions about fire damage for your home or business.