Recent Water Damage Posts

HVAC and the Current Heatwave

6/17/2022 (Permalink)

What Does This Heat Wave Mean To your HVAC System?

With the local current heat index being 103 and above recently this means that your HVAC system is working overtime. We have had an influx of calls from HVAC systems causing water leaks in homes and businesses, either from clogged lines or the drip pan overfilling. Here are some ways to help keep that from happening.

  • Call your HVAC company and have them service your unit. This is the most efficient and easiest, but the most expensive.
  • Check your main condensation line. It is usually located near the ground outside the home and it slowly drips water when the HVAC is on.
  • If the main line isn’t dripping than you need to check the secondary line which is usually above a window or door. You will need to find a way to flush this to remove any blockage. Make sure you research how to properly clear your lines before trying this yourself.
  • The drip pan, check to make sure it has no holes or rust around it. If it is damaged you will need to replace it.

If you have a water leak than we can come out and perform a free inspection at your residence or business. If your HVAC leaks than call SERVPRO® of Conway & Faulkner Counties at 501-328-3301

How Water Damage Progresses: A Timeline | SERVPRO® of Conway & Faulkner Counties

5/10/2022 (Permalink)

a bathroom sink showing signs of a water leak SERVPRO of Conway & Faulkner Counties is your 24/7 water restoration expert. Call us right away if you need immediate service.

Have you ever put off fixing a leaky faucet or delayed drying out a small water spot in your home? If you have, chances are that the lingering effects caused more damage than if you had taken care of it as soon as the issue presented itself.

An average household leak can waste up to 10,000 gallons of water in a year.

Water damage can progress rapidly if left untreated. The damage can seep into floorboards, walls or drywall, and can ruin fragile items in your home. It’s crucial to address the issue right away to give your home the best chance of a full restoration.

Here’s what you need to know about how quickly water damage can move through your home:

In the First 24 Hours

If you live in a house, there is a one in four chance of a flood damaging your home within a 30-year period in a high-risk area. Living in the South, we are susceptible to flash flooding from storms, so it is crucial to know what to do early on after the weather event has passed.

Make sure to be proactive in the first 24 to 48 hours following the damage to ensure the least amount of your belongings and possessions become casualties of the water. Certain items will immediately become waterlogged and ruined if not cared for right away.

Items like cozy chairs, scrapbooks or that family quilt that has been passed down for generations can be compromised beyond repair if quick action is not taken. Items like these can take a long time to dry out and sometimes are not salvageable. Additionally, mold grows quickly and efficiently on these things and can make matters worse.

Here at SERVPRO of Conway & Faulkner Counties, we have the “restore vs. replace” mentality. Your possessions matter to us, and we do our best to save the precious things that cannot be replaced.

However, if something cannot be restored, this will be communicated to you. These things are typically removed as soon as possible to expedite the drying of all restorable materials.

Within the First Week

Mold can spread like wildfire if it is not cleaned up and removed properly in this timeframe. If it sets in, it can be incredibly hard on your home’s internal structure and can even compromise its integrity.

After One Week

After a week, the costs and efforts to restore your home will continue to increase and cause you more money and expertise to reverse. The very structure of your home can become damaged beyond repair as well.

How SERVPRO of Conway & Faulkner Counties Will Help

SERVPRO’s restoration process begins with the first call, preferably within the first 24 hours. We begin by thoroughly extracting the water to prevent further spread and to speed up drying time. Most likely, your floors, furniture and other possessions will also need to be cleaned, sanitized and deodorized as well. We finish by using our powerful drying equipment to remove the rest of the moisture and hidden water.

After these initial steps, your home may need construction work to get your property back to its preloss condition. Whether it be a small repair or a massive rebuild, we will be able to help with the restoration and the repairs. We will take you along with us at every step and have you back in your home or business as soon as we can.

Regardless of the type of water damage sustained, SERVPRO has the tools and teams to help your home or business recover. Contact us 247 when you need a dependable team to help you recover.

3 Types of Natural Flooding & Their 4 Main Causes | SERVPRO® of Conway & Faulkner Counties

4/6/2022 (Permalink)

a street completely submerged in water and a flood warning sign in roadway Regardless of the cause of the flooding, SERVPRO of Conway & Faulkner Counties has the team to help you recover from any disastrous event.

As the most common type of natural disaster, flooding is also the most fatal, claiming more lives in the United States annually than hurricanes, tornadoes or lightning. The damage that flooding causes can be localized to one home or impact an entire community depending on its severity.

Flooding can truly happen anywhere in the United States and cause a variety of damages, but there are some key similarities in the type of flooding and what causes it. Today, we will look at the three typical types of flooding and the four reasons they often occur.

The 3 Types of Flooding

Flash floods are the most common type of flood, happening when a storm cell is very wide or parks itself over an area, producing heavy, localized rainfall. Flash flooding happens fast and produces strong currents, often carrying away people and cars caught in its path.

River floods occur when there is too much water for a riverbank to reasonably hold. The water will rise over the sides of the bank, producing flooding in the surrounding area.

Coastal floods happen in areas next to large bodies of water, when storm surges or cyclonic activity causes ocean or gulf levels to rise to flood levels.

The 4 Reasons Natural Flooding Often Occurs

Heavy rainfall. When storms bring about a large amount of rainfall, flooding becomes rather likely. Typically this will manifest as flash floods or river flooding, with urban areas being more at risk. Any area that has a large amount of concrete is more susceptible to flooding, as that inhibits the ground’s ability to absorb excessive amounts of water.

Oceanic activity. A storm surge or hurricane can lead to the rising of an ocean tide, which can then cause coastal flooding. The areas right along the coast are the most endangered, but the water can spread rapidly inland as well.

Dams and levees failing. Many people remember the devastation caused by 2005’s Hurricane Katrina, which was due in part to the levees breaking. This can be extremely devastating, as it releases a large volume of water rapidly.

Snowmelts and ice dams. When in an area that experiences heavy snowfall, spring brings about a lot of melting in a short amount of time, which can lead to flooding. This can be exacerbated by river floods caused by ice dams or ice jams that block the water’s flow downstream.

Regardless of the cause of the flooding, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when flooding or water damage makes a mess in your life.

The High Costs of Water Damage | SERVPRO® of Conway & Faulkner Counties

2/6/2022 (Permalink)

"the underside of a sink showing water damage from leaking pipes ” If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO of Conway & Faulkner Counties.

As a homeowner, water can become a big threat to your home and your possessions. While water helps our world grow and function, it can also cause big problems if you don’t stay aware.

A home has plumbing and appliances that use water every single day. And no matter how prepared or maintained you think your home is, the truth is sometimes things happen that are beyond our control.

But with that said, you can help put your mind at ease by ensuring that your pipes and appliances are well-equipped and maintained. Doing so can lower your risk of becoming a water damage statistic.

24. This is the percentage of all home insurance claims that have something to do with water damage. Almost one in every four insurance claims has to do with water damaging a home or business.

48. This number represents how long you have before your water damage can become a bigger issue, like mold. You typically have only 48 hours before water damage stimulates mold growth in your home—and sometimes it doesn’t even take that long.

98. This is the percentage of homes with a basement that will have water damage at some point. Keep an eye on your basement, looking for signs of a leak, like discoloration or a musty odor.

10,234. Water damage can not only ruin your possessions or equipment—it can also cause major structural damage to a home. That’s why $10,234 is the average amount paid out for water damages.

14,000. If you had to guess how many water damage emergencies happen each day, would you guess 14,000? It’s accurate. That means that every six seconds someone is having to deal with a busted pipe or some other water emergency.

13,000,000,000. In this case, 13 billion is referring to the annual cost of water damage only in the United States. Eye-opening, right?

Some of these numbers can be quite scary, but you can rest easier knowing that most water damage can be prevented. Keep up with the maintenance of your home, regularly checking your appliances and plumbing. Do what you can to help reduce the risk of having to deal with water damage.

If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO to see how we can quickly and fully restore water damage to your home or business.

What to Expect When You Call Us for Water Damage | SERVPRO® of Conway & Faulkner Counties

2/6/2022 (Permalink)

a house floating in a large body of water When water damage strikes, make the call to SERVPRO of Conway & Faulkner Counties for A-to-Z cleanup and restoration.

What would you say if we told you that on a daily basis there are 14,000 Americans who experience water damage issues in their homes? If you happen to be one of these people, don’t panic, at SERVPRO, we are here for you.

Once you contact SERVPRO, we will work quickly and efficiently to get your home back to normal. Here’s what you can expect from us:

Emergency Contact. Our specialists are on hand 24 hours a day, seven days a week, and we are ready to help at any moment’s notice. During your initial call, we will get information about the damage, set up an appointment to come and assess it for ourselves and then determine next steps. Because quick action is crucial, we will be there to help in no time.

Inspection and Water Damage Assessment. When our technicians arrive, we will immediately go to the source of the problem to address it. If the water damage was caused by a leak, we’ll plug it. We will then evaluate the damage, marking hazards along the way. We will then determine what can be saved, restored or replaced.

Water Removal. Because we use powerful pumps and extraction units, we can remove hundreds (or thousands) of gallons of water damage from your home. By removing all the standing water, we can help reduce the risk of mold and speed up the drying time.

Damaged Material Removal. While we try to preserve and restore as much as possible, water damage can render some items irretrievably damaged. We’ll identify those items and remove them from the home.

Cleaning, Sanitizing and Deodorization. With water in the home, soaking into things, there’s no doubt that you are going to want to sanitize and deodorize your home. We can do this by using our industry-leading equipment along with time-tested techniques.

Drying. Once the bulk of the water has been removed, there’s probably water that can’t be seen by the naked eye. We will use cutting-edge equipment to help remove that excess water and moisture so that we can reduce the risk of mold.

Monitoring. As your home is going through the drying process, we will reach out to you by phone and through site visits daily. Our job is to ensure that the drying process is working, and we can adjust equipment as needed to help speed up the process.

Repairs and Construction. Once the water extraction is complete, the real work begins! We can do it all, large or small. We will handle any reconstruction or repair that you need—and we work to help keep the cost down by being your one-stop shop.

When water damage strikes, make the call to SERVPRO for A-to-Z cleanup and restoration. We’ll make your damaged property look “Like it never even happened.”

Water Leaks Don't Consider Your Schedule...That Is Why We Are Here

9/21/2021 (Permalink)

Have you ever thought that you do not have time for the things that happen in your life that are not expected? 

SERVPRO of Conway & Faulkner Counties knows that water leaks don’t always occur during regular business hours and that is why we provide emergency mitigation services 24 hours a day, 7 days a week, 365 days, including holidays.

While you are waiting for help to arrive here are a few things that you can do to help minimize damage to your property. If the water loss is from a clean water source, such as a water supply line, sink or tub overflow, hot water heater leak, appliance malfunction, or a burst pipe you can do the following tips to help minimize damage. If the water loss is not from a clean water source then wait for help to arrive as the water could be contaminated.

  • Shut water off
  • Remove excess water by mopping or with towels. Do NOT try and extract water with your vacuum cleaner
  • Move valuable furniture or sensitive items to a dry area of the home. If you can not move the furniture try to place reynolds wrap or bowls under the feet of wooden furniture and use clothespins to pin material from furniture off damp floors. 
  • Remove rugs from wet carpeting.
  • Remove loose items from the floors

Our trained restoration team will get your residential or commercial emergency taken care of in a timely manner. We can be reached at 501-328-3301. 

Summer Months and Water Damage

6/25/2021 (Permalink)

Hot summer season has reached us and we love to turn on the air conditioning and head to the pool. 

However, just because the risk for frozen pipes has passed, the risk of water damage still poses a threat even during the summer months. 

The extended use of air conditioning units in the summer months means, if not properly maintained, can cause drainage issues. To try and avoid this make sure to change your air filter regularly. Also having regular inspections and cleanings are also important to try and prevent  any issues in your unit from worsening. One thing that is always good to keep an eye on is the drain pan. Check to make sure water isn’t accumulating in the pan. 

Another thing to keep in mind is the potential for pipes to burst. Although burst pipes are more common during the colder months, hot summer weather can still cause this for a home or property owner. If there is any change in your water pressure than this should be inspected and you should ask why this could be happening.   While it could be simply be nothing, it could also be a sign that their is a problem that could lead to a broken pipe. It could be a result of corrosion build-up which leads to leaks and eventually a broken pipe that has affected your home or business.

Another thing to keep an eye out for is cracks appearing in the walls, especially around the corners. This could mean there are changes to your foundation, which could lead to a slab leak. 

These are a few things to watch out for in the summer months so that the summer can be enjoyed. If you have a need for an inspection or have water damage give us a call at 501-328-3301. 

Fozen Pipe Prevention and Tips

2/12/2021 (Permalink)

Freezing weather is moving into Conway and Faulkner Counties in Arkansas within the next several days and the best thing you can do is know how to keep your pipes from freezing before those below freezing temperatures hit. Frozen pipes can be preventable.  SERVPRO of Conway & Faulkner Counties wants to offer some tips on how to keep this from happening in your home or business.

How to prevent frozen pipes

Here are some recommend ways to keep your pipes from freezing.

  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing, especially if your sinks are on an exterior wall. (If you have small children, be sure to remove any harmful cleaners and household chemicals.)
  • Keep garage doors closed, especially if there are water supply lines in the garage.
  • Let the cold-water drip from a faucet served by exposed pipes. Running water through the pipe—even at a trickle—helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature during day and night. During a cold snap it is not the time to set back the thermostat at night.
  • Seal cracks and openings around windows, doors, and at sill plates, where the house rests on its foundation.
  • If you plan to be away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

What to do if frozen pipes occur

If you turn on a faucet and only a trickle comes out, you may well have a frozen pipe. If a pipe has broken than turn off the water at the main shutoff valve, which is usually at the water meter or where the mainline enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.) 

  • Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.
  • Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

If you have had damage from frozen pipes or have questions call SERVPRO of Conway & Faulkner Counties anytime at 501-328-3301 and we can answer your questions or inspect your damage for free.

What About My Pool in Freezing Weather

2/12/2021 (Permalink)

Jet flowing in a swimming pool Keeping your jets flowing in your swimming pool during freezing temperatures

With the freezing temperatures that are moving into Arkansas in the next several days frozen pipes are a real concern, but some people might not think about the damage that can occur to their swimming pools if they have a pool that has not winterized. This can be a costly repair if these pipes crack or freeze, so the best way to keep this from happening is by prevention.

If your pool has not been winterized there is still a way to keep damage from happening to your pipes. The water needs to stay circulated. This means keeping your pump running 24 hrs a day. Also, if you have any Lumineers or jets keep those running as well.  This helps maintain a constant water temperature and keeps the water moving.  SERVPRO of Conway & Faulkner Counties is here to help if you have any questions or find you are in need of services please give us a call at 501-328-3301.

Appliance Leaks and Water Damage

2/12/2021 (Permalink)

When was the last time you inspected your appliances? Many of us don’t give a second thought about our household appliances that we use every day and the amount of wear and tear they receive. Most appliances that we use utilize water. This means they are prone to leaks if not maintained.  Water damage can sit for a long time before damage is realized. Therefore, regular inspections are important for prevention.

Inspect These Appliances Often:

  • Hot Water Heater

A hot water heater will typically have a lifetime of 10 to 15 years, but leaks can start much earlier than this. The seals and pipes connected to the hot water heater can often break.  Keeping an eye out for any accumulation both during and after use is a smart move.

  • Refrigerator

Refrigerators are not moved very often, which can lead to water damage that has happened that you don’t know about. A refrigerator’s water lines are typically made from a soft plastic that can easily fail, so checking for leaks behind and under the fridge as part of your annual home maintenance is wise.

  • Dishwasher

A dishwasher is just as problematic as a refrigerator but is even more isolated and utilizes far more water. Additionally, homeowner’s insurance often does not cover water damage caused by older models of dishwashers, so knowing what models are not covered by your insurance company is a good idea.

  • Washing Machine

Washing machine hoses are some of the most common sources of leaks. It is recommended that they are inspected at least once a month by homeowners. In addition to these regular checks, they should be fully replaced every five years to prevent hidden deterioration.

  • Air Conditioner

The drain in your HVAC unit is designed to keep condensation from pooling in and around the unit, but if this drain malfunctions water damage can quickly be caused. Having a professional technician evaluate your machine is the best defense against HVAC created water damage.

Some Do's and Don'ts When Water Damage Happens

2/12/2021 (Permalink)

Do you know what to do when water damage happens in your home? Do you know what to do and not to do?

 Water damage can happen to anyone’s home resulting in property damage. Here are some things to do and don’ts if you have a water loss. With the right tools and pieces of equipment, our professionals at SERVPRO of Conway & Faulkner Counties can safely dry out your home or business. Here are some things to always keep in mind.

  • Do shut off the source of water and turn off the electricity.
  • Do try and move furniture if it is safe to do so, to ensure that more damage does not happen to the furniture. If it is not safe to move the furniture than place Reynolds wrap or plastic bowls under the feet of the furniture until help arrives.
  • Do not enter a room with standing water, there could be a potential for electrical shock.
  • Do not lay wet rugs on furniture upholstery because the fabrics have the potential to bleed between each other. 
  • Do not use your household vacuum to try and suck up any water.

These tips can help to minimize damage, and you will be better prepared for help to arrive. Remember to stay safe and get the water damage cleaned up professionally to minimize the chance of mold growth. Our Team at SERVPRO of Conway & Faulkner Counties is ready to assist at a with any of your water mitigation emergencies. Give our team a call at 501-328-3301.

Shower or Bathtub Leaks

5/20/2020 (Permalink)

We have been receiving quite a few calls concerning shower leaks, so we thought that sharing some information about how to identify a water leak around your shower or tub would be helpful.

  • Water Stains: Water stains can show up around the walls of your tub and shower, but they may also make their appearance below your bathroom. If the bathroom is on the second floor, you can check for signs of a shower pan leak by looking at the ceiling under the bathroom. If it is on the first floor, you may need to go into the crawlspace or basement to look for signs of water stains.
  • Grout Cracks: Tiled showers can show signs of a leak too. When the moisture gets trapped behind the tiles, it tries to come out wherever it can. This leads to cracked grout lines. Sometimes you may even notice cracks in your tiles.
  •  Loose Flooring: A bathtub leak can cause damage with the flooring in your bathroom. Whether you have tile or vinyl floors, you may notice the building materials have become loose. If tiles wiggle when you step on them, it could be a sign there is a leak. Laminate flooring, on the other hand, may start to curl up when introduced to too much moisture. When water gets underneath laminate flooring there is not a way to dry the water and the flooring will need to be removed.
  •  Peeling Paint: Look at the walls around the tub and shower. Do you notice peeling paint or falling down wallpaper? This could be a sign that there's moisture being released into the walls. 

You may be able to notice signs of a bathtub leak before the damage becomes detrimental to your home. Working with a residential water cleanup team can help you find water issues quickly. A shower or bathtub leak is something you want to catch as soon as possible or it can cause major damage to your walls, insulation and flooring. For more information please call us at SERVPRO of Conway & Faulkner Counties at 501-328-3301.

Has Water Damage Affected Your Carpet?

5/20/2020 (Permalink)

How do you decide if your carpet can be dried out and re-stretched after having water damage in your home? Whether or not your carpet can be saved depends on the type of water that affected the carpet and how long the carpet was wet.

 Here are the 3 main categories of water:


Clean Water

If the water comes from a pipe break or leaking water supply line, this is considered a clean water source. The carpet could be dried out and saved for re-use, but If the carpet is heavily soiled or left wet for an extended period, it can deteriorate further. If found early than the carpet can usually be saved.

Gray Water

Gray water comes from an overflowing toilet, or from a malfunctioning dishwasher or washing machine. The decision to keep carpet exposed to gray water is a tricky one and may depend on the speed of removal and whether an effective disinfection process can be done.


Black Water

Black water is the worst of the 3 categories of water. This type of water loss can come as a result of a sewer back up or other situation where feces, microbes or harsh chemicals may be present. It involves careful handling to extract, and careful attention to subsequent disinfection and disposal of contaminated items. Carpet removal needs to be done for black water losses.

Give SERVPRO of Conway & Faulkner Counties a call if you have any questions or need help with water damage to your home or business. You can reach us 24/7 at 501-328-3301. We can help you make the hard decisions about whether replacing your carpet is necessary and help restore a safe and comfortable home for your family.

Frozen Pipes? Now What?

2/4/2020 (Permalink)

Do you know how to prevent frozen pipes?
The weather has been mild in central Arkansas this year, but winter is not over yet, and it might be a good idea to know how to keep your pipes from freezing. SERVPRO of Conway & Faulkner Counties would like to offer you a few tips on how to keep this from happening in your home or business.


  • Open cabinet doors in your kitchen and bathroom to allow warmer air to circulate around the plumbing, especially if your sinks are on the outside wall.

  • Let the cold water drip from the faucet. Running water through the pipe helps prevent pipes from freezing.
 What to do if frozen pipes occur 
  • If you turn on a faucet and only a trickle comes out, you may well have a frozen pipe. If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the mainline enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

  • Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

  • Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.
 

Drying Equipment

2/4/2020 (Permalink)

SERVPRO of Conway & Faulkner Counties has the equipment, training, and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. If is important to handle every water problem as a real threat to your property. Technology and equipment must be counted on to perform these services properly. Here are a few tools used by our technicians. 

  • Moisture Sensors-Used to detect moisture in carpets, baseboards, and walls. 
  • Moisture Meters-Used to determine the actual moisture content of various materials. The moisture meter provides accurate readings, allowing the SERVPRO of Conway & Faulkner Counties technicians to monitor the drying process. 
  • Thermohygrometers-This is used to measure the temperature and relative humidity. Having this information, allows our technicians the ability to calculate and create an environment most conducive to drying. 
  • Ultra-Low-Volume (ULV) Foggers-Used to atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard to reach areas. 
  • Thermal Foggers-Used to dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach. 

Call SERVPRO of Conway & Faulkner Counties, we have the training and equipment to make it "Like it never even happened." Call us today at 501-328-3301

Preventative Tips For Water Damage

2/4/2020 (Permalink)

Water damage to homes after a flood or a heavy rain can be disastrous. Oftentimes, these events are unexpected, and if we are not prepared for what may happen, we can suffer more water damage than we need to. 

  • Inspect Your Home. Take a good look around your home, are you prepared for wet weather? Do exterior doors fit as tightly as they should, and are the doors and windows weather stripped? Have you looked at your roof to see if it needs any maintenance? Are there low lying areas in your yard, and does it drain well? 
  • Maintenance. Regularly check your rain gutters and spouts, if they get clogged with debris such as dead leaves or small branches, they are not going to be able to drain away rainwater. If water were to back up it can leak back to walls of your home, without you knowing it, and you could have water damage you didn't know about, and even mold. Regular maintenance will help alleviate these problems. 
  • City Communication. Power lines and telephone poles near your home can be an issue when storm season comes if they are not in good condition. Contact your utilities companies and have them come take a look prior to wet weather to make sure you and your loved ones will be safe. Be aware of the condition of any large trees on your property. If the grounds become saturated, a tree with an unstable root base can fall and create problems. Make sure you know who to call should you need help. 

SERVPRO of Conway & Faulkner Counties is ready to help in any way we can. If you have sustained water damage to your property, give us a call today at 501-328-3301. 

Laundry and Water Damage

2/4/2020 (Permalink)

Did you ever think your house could be flooded by doing laundry?

In our office at SERVPRO of Conway & Faulkner Counties we receive calls from homeowners who have had water damage from their washing machines. Appliances can cause significant water damage to your home. If you leave the house with your washing machine running, you could return home to a flooded house and if you start laundry on your way to bed, you may wake up step in a pool of water.

Here are a few reasons why washing machines malfunction.

  1. They can malfunction and not cycle themselves off and continue to run
  2. The drain hose can become disconnected and your machine will not fill up with water, but the water will continue to run.

It is a good idea to have your appliances checked regularly, and don’t leave the house or go to bed and start your laundry. These two tips will help cause less damage to your home if you have a washing machine that malfunctions and causes water damage in your home. 

If you find yourself in this situation, give us a call at 501-328-3301 and our team at SERVPRO of Conway & Faulkner Counties will be there to help! 

Water Damage Emergency Tips

5/29/2018 (Permalink)

What you can do until help arrives

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency? Call (501) 328-3301

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Faster to your Conway and Faulkner Counties Water Damage Event

5/24/2018 (Permalink)

SERVPRO of Conway and Faulkner Counties reacted to water damage in a home in Little Rock, Ark.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Conway and Faulkner Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week- including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Conway and Faulkner counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7- 501-328-3301

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1-24

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal beings to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint beings to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Conway and Faulkner Counties

SERVPRO of Conway and Faulkner counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Winter isn't quite over yet...

3/8/2018 (Permalink)

Here is some great information on freezing pipes that the American Red Cross have on their website! Check it out!
Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the strength of a container, expanding water can cause pipes to break.

Pipes that freeze most frequently are:

  • Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run against exterior walls that have little or no insulation.
How to Protect Pipes From Freezing

Before the onset of cold weather, protect your pipes from freezing by following these recommendations:

  • Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
  • Consider relocating exposed pipes to provide increased protection from freezing.
How to Prevent Frozen Pipes
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.
How to Thaw Frozen Pipes
  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

http://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/winter-storm/frozen-pipes

We Specialize in Flooded Basement Cleanup and Restoration!

2/21/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Conway & Faulkner basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today 

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Conway & Faulkner Counties  and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Faster to your Cleburne County Water Damage Event

5/2/2016 (Permalink)

Water and Mold Damage cleanup in Cleburne County Arkansas. The homeowner was notified by the water department about the amount of water on their bill

SERVPRO of Conway and Faulkner Counties provides 24 hour fire and water damage restoration service in Cleburne County

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Conway and Faulkner Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Conway and Faulkner Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 501-328-3301

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Conway and Faulkner Counties

SERVPRO of Conway and Faulkner Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Conway 24 Hour Emergency Water Damage Services

5/2/2016 (Permalink)

Water Clean-up in Conway AR A water line broke under the Kitchen sink In Conway AR This picture shows wet and damaged walls, and flooring.

SERVPRO of Conway & Faulkner Counties is available 24 Hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the seveity of the water damage.

We Answer the Phone Ready to Help

Call Today- 501-328-3301

We understand that when you call us. you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Conway & Faulkner Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration-in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask serveral questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Repressentive will ask serveral questions:

* Your name and contact information

* Your insurance information (if applicable)

* The street address of the water-damage occur?

* What caused the water Damge (if known)?

*Is there electrcity available (on-site)?

* The areas that you know are affected

About SERVPRO of Conway & Faulkner Counties

SERVPRO of Conway & Faulkner Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our Staff is highly trained in property damage restoration, From the initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certiication, reat assured our staff is equipped with the knowledge to restore your property.