Recent Posts

A Few Reasons Why You Should Call SERVPRO of Conway & Faulkner Counties

6/25/2022 (Permalink)

What to Expect when you first contact SERVPRO® of Conway & Faulkner Counties:

 You can first expect that we are available 24 hours for emergency service! If you are calling day or night, weekday, or weekends, and during the holidays, you can always expect to speak with a real person about the emergency you are experiencing. SERVPRO® of Conway & Faulkner Counties is the top choice for many insurance agencies.

Here is what happens after the initial call to SERVPRO® of Conway & Faulkner Counties:

  • Response Time- When your home or business has been damaged, the response time is an important factor in how costly the restoration process can be. We are open 24/7 you can expect to hear back within an hour after you have contacted us about the emergency that you are calling about.
  • Arrival Time- Within 4 hours of the initial call our technicians can be onsite. This fast response can make the difference in the damages to your property, which will end up costing the insurance company less money.
  • Verbal Briefing-Once we have arrived and done an inspection to determine the extent of the damage and decide on the best course of action our team will let you know what should be done at your property and they will also give a verbal briefing to the insurance adjuster.

Our teams quick response will allow the mitigation process to get started right away, which will prevent any further damages to your property. SERVPRO® of Conway & Faulkner Counties are here to help 24 hours a day 7 days a week. Give us a call at 501-328-3301 and we will get a team dispatched out quickly.

Common Commercial Property Damage Risks | SERVPRO® of Conway & Faulkner Counties

6/17/2022 (Permalink)

a large commercial building with extensive damage to roof and siding SERVPRO of Conway & Faulkner Counties is your local commercial disaster team. Contact us to learn more about our commercial damage restoration service

Businesses are the backbone of the United States. Ever since our country’s creation, we have relied on innovation and businesses to help fuel and propel our nation forward. We either work for one, frequent one often or own one.

If you fall into the category of a business owner, you know how complex owning a business can be. On top of the day-to-day needs, it is imperative to have plans for when things go awry. When disaster strikes in the form of water or storm damage, it can have terrible consequences for your business.

In addition the sheer amount of repair work that may need to be addressed after a natural disaster, it is also becoming more and more expensive to recover from it. The NCEI reports that over the last five years, our country has suffered an average of $153 billion worth of damage annually, which is a substantial increase from the last couple of reported years.

In Arkansas, we are no stranger to strong storms in the summer months. Even recently we had to recover from some extensive storm damage in Conway. If you own a business in the area where the power was out, it could have really been problematic for you if you rely on electricity for whatever service or product you offer.

Below we shed some light on a few common issues that business owners face and offer some solutions to help mitigate severe and lasting damage to your business.

Water Damage

Unexpected water or lingering moisture problems can create widespread damage as well as mold issues if it is not addressed right away. These water issues can stem from rain-filled thunderstorms and even internal problems like appliance failures or faulty piping. Both kinds of damage can have negative effects on your commercial property.

Flooding from overflowing rivers or flash flood events can overwhelm the ground around your building and can seep into the foundation of your facility. Over time, it can degrade the structure of your building and will cost even more to fix.

Investing in a properly graded landscape around your property can help route water down and away from your foundation.

Water damage can also happen slowly over a longer period of time if it originates from a pipe or leaky appliance. Inspect your plumbing regularly to catch any potential issues before they become an overwhelming issue.

Storm Damage

Destruction from storms is also a common problem that businesses suffer during severe weather season. Even minor storms can cause a loss of electricity, uproot trees and blow debris around that can damage your business exterior.

Most storms fall into the moderate category and bring in winds between 10 and 45 mph and create minor damage risks. However, strong storms like the ones common in the warmer months can produce winds of over 100 mph. Storms with high winds like these can upend vehicles, level buildings and ruin landscaping.

If you are able to install storm-protective window covers or reinforce your roof, it can help reduce the severity of damage when a strong storm rolls through our counties.

Thankfully, proper inspection of your windows, doors and piping can help you avoid costly repairs down the road and can protect your business from catastrophic issues. If you have enough warning ahead of time, clearing your property and preparing it for a storm can help clear out any potential hazards before the storm.

Where SERVPRO of Conway & Faulkner Counties Comes In

When faced with damage to your business, it can feel overwhelming and discouraging. If the water or storm damage is severe enough, it can even start to affect your livelihood if your business has to close for an extended period of time.

We are proud to be the company you can trust to get you back on your feet. We provide a quick response and 247 availability, and we maintain communication with you throughout the restoration process.

We believe in your business just as much as you do—and we will work hard to get it back to its pre-damage condition.

If you have experienced damage to your business or want to learn more about our commercial damage restoration services, contact us today. We’re here to act fast, 247.

HVAC and the Current Heatwave

6/17/2022 (Permalink)

What Does This Heat Wave Mean To your HVAC System?

With the local current heat index being 103 and above recently this means that your HVAC system is working overtime. We have had an influx of calls from HVAC systems causing water leaks in homes and businesses, either from clogged lines or the drip pan overfilling. Here are some ways to help keep that from happening.

  • Call your HVAC company and have them service your unit. This is the most efficient and easiest, but the most expensive.
  • Check your main condensation line. It is usually located near the ground outside the home and it slowly drips water when the HVAC is on.
  • If the main line isn’t dripping than you need to check the secondary line which is usually above a window or door. You will need to find a way to flush this to remove any blockage. Make sure you research how to properly clear your lines before trying this yourself.
  • The drip pan, check to make sure it has no holes or rust around it. If it is damaged you will need to replace it.

If you have a water leak than we can come out and perform a free inspection at your residence or business. If your HVAC leaks than call SERVPRO® of Conway & Faulkner Counties at 501-328-3301

Choosing to Work for SERVPRO of Conway & Faulkner Counties!

6/17/2022 (Permalink)

Here at SERVPRO® of Conway & Faulkner Counties you have the opportunity to make a positive impact in the lives of people every day. We are seeking individuals who have a positive attitude, service-oriented teammates, self-motivated, and responsible. Join us in our mission to help our customers in their greatest moments of need. We have a family-oriented culture and a standard of excellence in all the work that we do.  Positions are available for the individual who wish to join us in our vision of becoming the premier cleaning and restoration company in the world. We also desire to see you succeed! No matter what your role is at SERVPRO® of Conway & Faulkner Counties you are helping us restore normalcy to the lives of those affected by water or fire damage in their homes or business in our communities.  If you are highly dependable and excited about exceeding expectations, then you may be just the person we're looking for. To apply, visit us at SERVPRO of Conway & Faulkner Counties!

Fire Prevention Starts at Home | SERVPRO® of Conway & Faulkner Counties

6/6/2022 (Permalink)

interior view of a room with items completely destroyed by fire If your home is damaged in a house fire, SERVPRO of Conway & Faulkner Counties is here to help. Contact us for any fire restoration needs.

According to the American Red Cross, they have responded to more than 20,000 house fires so far this year in 2022. Unfortunately, that number is not even an extensive list of all of the house fires in the United States.

Your first step in fire prevention is to have a fully functioning smoke detector in your home. That is the best way to prevent loss of life and devastating fire damage. After that, there are still some small things you can do yourself to help reduce fire risk in your home.

Declutter Your Spaces

It is easy to have excess in our homes. From our stairways, hallways and entry areas, we can easily become burdened by all of the extra shoes, jackets, blankets and other things that build up over time. If you have lots of things strewn about your home, you are creating tripping hazards if a quick exit is needed.

These things can also be additional fuel to a home fire or can even spark a fire if left too close to water heaters or other housing units. Allow your spaces to stay as organized and as open as possible to help slow the spread if a fire does break out.

Do you make a habit of filling up your outlets and power cords regularly? Overloaded extension cords are a very common issue in homes, and they easily can become a fire hazard. Unplug things when they are not in use, and try to avoid using up every outlet in a power cord all the time.

Your Yard Can Defend You

Your yard is actually the first line of defense when an external fire is threatening outside. By being intentional with how you plant trees and other landscaping, you can create a makeshift barrier around your home. This natural barrier protects your home and slows the spread of a fire to give your fire department more time to reach you.

States California have actually imposed defensible zone regulations due to their proven ability to slow home destruction.

Planting Strategically

Arkansas has seen an increase in wildfires in recent years, and with the Ozark-St. Francis National Forest to our north and the Ouachita National Forest to our south, we are an area that would benefit from implementing defensible spaces in our yards. The next time you are planning to plant a tree, apple blossom or shrub, think about where you’re planting it.

Clean It Up

Finally, even the simple act of cleaning can be a large factor in reducing fire risk. Simple dusting around appliances or electrical outlets help limit potential fuel for an electrical spark. Cleaning your stove and oven regularly ensures that you don’t have any blockages or buildup that could start a fire.

Our homes serve us in so many ways these days—we work, play and relax in them more often in the past few years. Do your part to take care of your home so it continues to take care of you.

If you have experienced fire damage or want to learn more about our fire damage restoration services, contact us today. We’re here to act fast, 247.

How Water Damage Progresses: A Timeline | SERVPRO® of Conway & Faulkner Counties

5/10/2022 (Permalink)

a bathroom sink showing signs of a water leak SERVPRO of Conway & Faulkner Counties is your 24/7 water restoration expert. Call us right away if you need immediate service.

Have you ever put off fixing a leaky faucet or delayed drying out a small water spot in your home? If you have, chances are that the lingering effects caused more damage than if you had taken care of it as soon as the issue presented itself.

An average household leak can waste up to 10,000 gallons of water in a year.

Water damage can progress rapidly if left untreated. The damage can seep into floorboards, walls or drywall, and can ruin fragile items in your home. It’s crucial to address the issue right away to give your home the best chance of a full restoration.

Here’s what you need to know about how quickly water damage can move through your home:

In the First 24 Hours

If you live in a house, there is a one in four chance of a flood damaging your home within a 30-year period in a high-risk area. Living in the South, we are susceptible to flash flooding from storms, so it is crucial to know what to do early on after the weather event has passed.

Make sure to be proactive in the first 24 to 48 hours following the damage to ensure the least amount of your belongings and possessions become casualties of the water. Certain items will immediately become waterlogged and ruined if not cared for right away.

Items like cozy chairs, scrapbooks or that family quilt that has been passed down for generations can be compromised beyond repair if quick action is not taken. Items like these can take a long time to dry out and sometimes are not salvageable. Additionally, mold grows quickly and efficiently on these things and can make matters worse.

Here at SERVPRO of Conway & Faulkner Counties, we have the “restore vs. replace” mentality. Your possessions matter to us, and we do our best to save the precious things that cannot be replaced.

However, if something cannot be restored, this will be communicated to you. These things are typically removed as soon as possible to expedite the drying of all restorable materials.

Within the First Week

Mold can spread like wildfire if it is not cleaned up and removed properly in this timeframe. If it sets in, it can be incredibly hard on your home’s internal structure and can even compromise its integrity.

After One Week

After a week, the costs and efforts to restore your home will continue to increase and cause you more money and expertise to reverse. The very structure of your home can become damaged beyond repair as well.

How SERVPRO of Conway & Faulkner Counties Will Help

SERVPRO’s restoration process begins with the first call, preferably within the first 24 hours. We begin by thoroughly extracting the water to prevent further spread and to speed up drying time. Most likely, your floors, furniture and other possessions will also need to be cleaned, sanitized and deodorized as well. We finish by using our powerful drying equipment to remove the rest of the moisture and hidden water.

After these initial steps, your home may need construction work to get your property back to its preloss condition. Whether it be a small repair or a massive rebuild, we will be able to help with the restoration and the repairs. We will take you along with us at every step and have you back in your home or business as soon as we can.

Regardless of the type of water damage sustained, SERVPRO has the tools and teams to help your home or business recover. Contact us 247 when you need a dependable team to help you recover.

SERVPRO: The Restoration Experts You Can Believe In | SERVPRO® of Conway & Faulkner Counties

4/19/2022 (Permalink)

two SERVPRO employees unloading cleaning equipment out of a green van No matter the damage sustained, SERVPRO of Conway & Faulkner Counties has the tools and team to help your home return to a normal state quickly.

Have you recently experienced a natural disaster or suffered unexpected water or fire damage in your home? When the unexpected happens in your life, we will be there for you.

Here at SERVPRO, we specialize not only in cleanup and restoration services, but we also offer disaster relief cleanup and help people and businesses get through natural or manmade disasters.

Water Damage

Flash flooding can happen in the blink of an eye, especially if it follows a drought period or a hurricane. It doesn’t matter if the water amount is minimal or massive, any amount of water damage can have serious implications for your home.

In fact, floods cause more than $10 billion in damages nationwide every year.

If you own your own home or are a business owner here in Arkansas, unexpected flooding or unexpected water issues can be detrimental to your family. We are proud to have the tools you need to overcome the damages and get back to your life.

We also employ special Disaster Relief Teams that can be mobilized in an instant to aid in hurricane or other disaster cleanup. They are specially trained to provide assistance and support during those difficult times.

Fire Damage

A fire department in the United States responds to a fire every 23 seconds, and there was roughly $8.1 billion in direct property damage and losses nationwide in 2020.

If your home or business has sustained fire damage, we’ll jump right into action with our seven-step restoration process.

Fire damage can be very extensive and widespread, so our restoration process is very thorough and our technicians follow a step-by-step procedure every time to make sure every assessment is made and the proper cleanup plan is created to return your space to the condition it was before the fire.

Storm Damage

Living in the south, we all know that storms can be unpredictable and can develop quickly and intensely without warning. Thankfully, we specialize in unexpected storm damage, too!

If a major storm hits us here in Conway and overwhelms local resources, we have access to equipment and other materials from our other 1,950 locations to ensure a quick and reliable response to your needs. Our network of other locations allows us to have the resources of a large business with the touch of hometown passion.

SERVPRO specializes in content restoration, with the intention of restoring your items rather than replacing them. We want you to keep your possessions just as much as you do.

What Sets SERVPRO Apart?

When we say 247, we mean 247. Our SERVPRO experts will answer your call day or night via our Emergency Line and you will receive immediate, knowledgeable assistance. Disasters don’t happen only during the daytime, so we are ready when you need us.

With more than 50 years of restoration experience, our experts in green are the reason we are the No. 1 cleanup and restoration team in the nation. We pride ourselves in helping your home or business get back to “Like it never even happened” status as quickly as possible.

Regardless of the type of damage sustained, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.


Common Causes of Fires and Tips To Prevent Them

4/19/2022 (Permalink)

Here are some common causes of fires that you should know and some tips that can help prevent a fire at your home. 


  • Remember to not leave the kitchen unattended while cooking.
  • Turn off burners when finished.Have a fire extinguisher near the kitchen.


  • Never lay down or fall asleep while smoking
  • Smoke outside to avoid falling asleep, putting a cigarette down. 


  • Never leave a candle unattended
  • Make sure that the candle is not close to any items.

These are just a few tips in order to prevent fires. Change your batteries in your smoke detectors the same time each year so you don’t forget to do it and check them periodically to make sure they are working correctly. It is also a good idea to have a plan for you and your family if there ever was a fire and to have practice drills so your family members know what to do in the event of a fire in your home. SERVPRO of Conway & Faulkner Counties is here to answer any questions if you have had a fire at your home. We are available for emergency service 24 hours 7 days a week.  

3 Types of Natural Flooding & Their 4 Main Causes | SERVPRO® of Conway & Faulkner Counties

4/6/2022 (Permalink)

a street completely submerged in water and a flood warning sign in roadway Regardless of the cause of the flooding, SERVPRO of Conway & Faulkner Counties has the team to help you recover from any disastrous event.

As the most common type of natural disaster, flooding is also the most fatal, claiming more lives in the United States annually than hurricanes, tornadoes or lightning. The damage that flooding causes can be localized to one home or impact an entire community depending on its severity.

Flooding can truly happen anywhere in the United States and cause a variety of damages, but there are some key similarities in the type of flooding and what causes it. Today, we will look at the three typical types of flooding and the four reasons they often occur.

The 3 Types of Flooding

Flash floods are the most common type of flood, happening when a storm cell is very wide or parks itself over an area, producing heavy, localized rainfall. Flash flooding happens fast and produces strong currents, often carrying away people and cars caught in its path.

River floods occur when there is too much water for a riverbank to reasonably hold. The water will rise over the sides of the bank, producing flooding in the surrounding area.

Coastal floods happen in areas next to large bodies of water, when storm surges or cyclonic activity causes ocean or gulf levels to rise to flood levels.

The 4 Reasons Natural Flooding Often Occurs

Heavy rainfall. When storms bring about a large amount of rainfall, flooding becomes rather likely. Typically this will manifest as flash floods or river flooding, with urban areas being more at risk. Any area that has a large amount of concrete is more susceptible to flooding, as that inhibits the ground’s ability to absorb excessive amounts of water.

Oceanic activity. A storm surge or hurricane can lead to the rising of an ocean tide, which can then cause coastal flooding. The areas right along the coast are the most endangered, but the water can spread rapidly inland as well.

Dams and levees failing. Many people remember the devastation caused by 2005’s Hurricane Katrina, which was due in part to the levees breaking. This can be extremely devastating, as it releases a large volume of water rapidly.

Snowmelts and ice dams. When in an area that experiences heavy snowfall, spring brings about a lot of melting in a short amount of time, which can lead to flooding. This can be exacerbated by river floods caused by ice dams or ice jams that block the water’s flow downstream.

Regardless of the cause of the flooding, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when flooding or water damage makes a mess in your life.

Let SERVPRO Help Your Business | SERVPRO® of Conway & Faulkner Counties

3/22/2022 (Permalink)

an image with damaged books SERVPRO of Conway & Faulkner Counties is your local commercial restoration expert. Contact us today should you experience any damage.

When you own or operate a business (or both), you know that you need all hands on deck to ensure the business operates smoothly. And even when it’s operating at its best, a disaster can throw a wrench into plans.

The good news is: When a disaster strikes, you have a few more “hands on deck” you can rely on. You can count on your neighbor SERVPRO of Conway & Faulkner Counties to be there for you, because we want to see your business succeed.

Large loss recovery. Fires, storms and flooding are the top causes of financial losses for American businesses. These types of events can cause a large amount of damage, especially if you don’t take action quickly afterward. We understand that accidents or disasters don’t happen at the most opportune times, so that is why we have someone on call 247.

Emergency Ready Plan. Ideally, the recovery process starts long before the disaster does! It’s important to take steps to prepare your business ahead of time. We will work with you to create an emergency plan that outlines what to do and how to do it in the aftermath of an emergency, including basics such as a chain of command and alternative work sites.

Cleaning of All Kinds. We offer cleanup of all types of messes! This includes cleaning for specialized situations like biohazard removal, as well as more general needs like carpet cleaning. We’ve got a solution for every type of messy situation, and the good news is, we have seen and cleaned it all.

Restoration Services. Whether your business has been impacted by a storm, a leaky pipe or a small fire in the kitchen, we can help restore it to preloss condition. Our technicians are trained in comprehensive restoration services, including the repair of water damage, fire damage and storm damage.

Industry Specialization. No matter what type of industry you are in, our technicians are trained on all of the ins and outs of all of them. With the specific or unique needs your company requires in mind, we can tackle any cleaning or restoration needs you may have. And we will do our best to enclose the work area so that your regular business operations are not disturbed.

Whatever your recovery need may be, and whatever your commercial property may require, trust SERVPRO to get the job done. Contact us today to get started on an Emergency Ready Plan or find out how we can serve your business.